Average
67 reviews
OMONOHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Finally, your skincare made easy in 1 drink.Developed by experts scientists from Japan, OMONO helps support overall skin health with just 1 drink per day. Our product contains an important source of nutrients, antioxidants and multiple vitamins to help promote a more healthy and glowing complexion from within, all while taking the usual skincare stress off your shoulders.OMONO is proudly made in GMP and HACCP approved allergen-free facilities, and is 100% non-GMO, unfiltered and cruelty-free. Featured on Forbes, Glamour, The Chicago Tribune, and many more!
OMONO (omonocare.com) has 67 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
67 approved reviews, newest moderated first
Alyssa S.
Posted
My second package just arrived today. As usual, it is well packed and delivered on time. Been using OMONO for 3 months now and I have no complaints. True to their words, my results appeared in 2 weeks after my first use. Nourishing & very good for my skin. Will keep buying!
AIZA V.
Posted
I am writing another review with the hope that James/Pia will reach out to me again after a second terrible experience. On my first purchase, I resorted to Trustpilot after I exhausted all the means to get a hold of them. Trustpilot was the ONLY way- after few hours of posting my review, Pia emailed me regarding my order. One and only time I received an email from them. 😔 Tbh, I do not have issue with their product. It is actually a really good product. My issue is their costumer service and shipping is a nightmare!!! This is my second purchase. My first one was as bad as this second one. I received my 1st purchase after almost 3 months of multiple emails and calls. Out of those countless calls and emails, they only responded once and answered my call once. Promised that they will refund me and send me my order. But never got the refund, which is okay because I finally received my order after 3 months of waiting for the promised refund. 8 weeks since I placed my second order, I know I should’ve learned my lesson but I want you to give them a second chance- which I believe would be the last. This time I didn’t received tracking details so I have no way of knowing where my order is. I waited for 5 weeks to start calling and emailing. Emails has no reply up to this date. James answered the phone call once, and reassured me that my order is coming and gave the tracking, which is UNTRACEABLE. On my call, I used my landline and he asked me that my phone number wasn’t registered in my account. Once they recorded your phone number in their system, it will just go straight to voicemail. If you use a number that’s not registered, there is a high chance they will pick it up- thinking it is a new costumer and they don’t want to lose the business. I don’t think my calls will ever get answered since both my phone and landline number are registered now. I also commented on one of their post on instagram bc I was so desperate to get a hold of somebody, but all the comments regarding shipping and them NOT answering emails were deleted.
Response from OMONO· Jan 11, 2023
Dear Aiza, Thank you for making us aware of this. I am sorry you are going through such inconvenience. I would like to personally assist you with making things right. Just to let you know, our representatives are available 24/7 and we would never 'block' a customer. The reason we asked for a confirmation of your phone number is so someone from our team could reach back out to you. We apologise that you were not able to get through to one of our phone representatives immediately when you called due to a big increase in customer demand for OMONO during the Christmas season. Checking our records, we have responded to all of your emails within 12 hours after we received them, and it may be helpful for you to check your spam mailbox. I am also glad that James had reached out to you through the phone in order to resolve issues arising from your shipment, which seems to be a problem pertaining to your local mail delivery facility. I appreciate the time that you spent with me in resolving this matter. Thank you very much for the continuous support and loyalty to OMONO. Please don’t hesitate to contact us for any questions or clarifications. Looking forward to hearing from you, Jasmine Customer Representative
Pardis N.
Posted
A big thanks to them for being considerate and helpful with customers like me. I forgot to update my address upon ordering and ended up only noticing after my parcel was delivered to my old condo. It would be a shame to lose the package because I was really looking forward to trying their product out. So I contacted them about it and they were able to contact the courier immediately and have my order delivered to my new address the next day. So understanding even if it was my mistake. Have been using Omono for a month and it works EXACTLY as promised. It rehydrates my skin and I'm feeling like brand new all day round. I have a bunch of other products on my shelf but Omono is by far my favorite.
Amber R.
Posted
Thanks, I received my order yesterday. Excited to see improvements in my skin over the next few weeks.
Faye A.
Posted
I love this company. The customer service is excellent! They are approachable and willing to help with any of my concerns. The delivery is amazing - my items are always packed carefully and no delays when it comes to shipping. On top of all this, the product is the best one i have ever used. I've tried other skin supplements before and none gave me any visible results. This works on my skin and body and the taste compliments so well with my coffee. That feeling when you finally find a product that actually works is pretty satisfying to say the least! I've just ordered for the fifth time and will continue to buy!
Maria C.
Posted
+5 months in and didn't disappoint.. Very easy to use as it comes in daily sachets... a mild vanilla flavor makes it easy to the mouth... really effective for dry and wrinkly skin. I really enjoy using it. I am definitely going to buy it again.
Odelia
Posted
This collagen is so much better than the other ones that I have used in the past! Although Omono is more costly, I am certainly getting the consistent results that I am paying for! They are making Japanese skincare so accessible, and I am definitely going to recommend to my friends!
Mariam J.
Posted
This seriously minimized my dark spots and brightened my skin so nicely. I hope you guys bring back the 'buy 2 get 1 free' promotion as ima run out very soon!!
