Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Omgherhair
OMGHERHAIR – unleash your inner queen! Since its establishment, OMGHERHAIR has always been committed to launching high-quality, affordable and diverse. Not only 13x6 Lace Frontal Wigs, 6" Glueless Fitted Wigs, 360 Wigs, but OMGHERHAIR has continuously innovated and improved to meet customers pursuit of perfection. Each wig is made of real invisible HD lace and 100% human virgin hair, ensuring every customer has a natural look and a comfortable experience. Top quality ingredients, carefully designed and professionally handmade, provide you with an unforgettable shopping experience. With many years of service experience and unremitting pursuit of beauty, OMGHERHAIR has customers all over the world. We believe that everyone deserves the best, which is why we never compromise on quality and always adhere to a customer-centric service philosophy.No magic required, touch your princess dreams now. Crown your beauty with OMGHERHAIR.
Omgherhair (omgherhair.com) has 42 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
I thought I found my permanent wig supplier however after the 2nd order the quality went down hill. It's like they only make the effort to provide great service when they know you're a new customer.
Super delayed - i had to chase to find out what was happening to the status of my order and only when I chase do they send me feedback or all of sudden the tracking information is available.
Size of wig-
The size of the wig is massive! So much excess space
Overall i am gutted as I hoped i no longer had to hunt around for another retailer that provides good wigs but unfortunately i will be starting the hunt again due to extremely delayed shipping and extremely big wigs.
TO
Tk O.
Posted
Crappy, Expensive Wigs
I've been waiting for them to send me my wig that I ordered in June. I got a email saying it would take 7-10 days to make and it's now day 13. I sent an email last week with some complaints about the previous wigs I've ordered from them and made some inquiries about this order and that was when they told me it'll be shipped out at a later date, so this wig is taking 17 days to make not 7 to 10. I was not given a reason either, which I found disrespectful. You've taken my money, so if it won't be ready on the date you said it would, you should give a reason and without me having to ask. This is the last wig I'm ever ordering from them anyway because too many issues with their wigs and I don't get my money's worth. Their wigs will start shedding crazily after a month or so that I would have to sweep and wipe the washroom floor and counter because of hair everywhere and I never use heat or any styles involving manipulation; all I do is put them into a bun at the back but still the hair everywhere is always crazy. Their lace rips for no reason and to the point where I can no longer wear the wigs because I wouldn't be able to part them due to the large rips on the lace that make it impossible to part; sometimes I try to cover the rips/tears but it's usually impossible and it's ridiculous that this is happening anyway on almost $500 wigs. The wigs were excessively large on my head; it's like they made it XXL, they just wouldn't fit that I had to use pins on the sides that gave me headache but even with that they would still slide back, smdh). The lace is visible; people can tell I'm wearing a wig. Before they rip, you can absolutely tell I've a wig on. Again, these wigs are expensive for this. If Sensationnel can make wigs with undetectible lace and for $40, what's your excuse for selling almost $500 wigs with visible lace? Their wigs have little pieces of hair on the top that can stick out. The wigs tangle at the back that I've to use a detangling spray before wearing. After one co-wash, the wig will also look different. I read on IG or something because they use Silicon to coat them when they send them or something. Anyway, I've sense now and won't be wasting my money buying their wigs. This is the 5th wig I'll buy from them, so you know I've had different experiences with these wigs but the bottom line is they're all crappy and a waste of money. If I don't get my wig this wig I'll be asking for my money back. If I get it, I'll be back on here to share my experience with it. I'm sure it'll be horrible like my previous wigs from them.
Response from Omgherhair· Jul 24, 2024
Dear Customer,
I sincerely apologize for the delay in processing your wig order and for any inconvenience this has caused. We strive to provide a seamless experience, and I regret that we have not met your expectations in this instance.
I also want to address the concerns you raised about the quality of our wigs. It deeply concerns me to hear about your dissatisfaction with previous purchases. The issues you've described such as shedding, lace tearing, improper fit, and visibility of the lace are unacceptable. We take quality very seriously. Please feel free to contact us with the trouble you meet. I will personally ensure that your feedback is shared with our production team for immediate review and improvement.
Regarding the visibility of the lace and the overall styling issues, I understand how important it is for our products to meet your expectations, however, since everyone's preferences and personal circumstances are different, it is difficult for a universal product to meet everyone's needs.. We are continuously working on refining our products to ensure they are not only durable but also aesthetically pleasing and easy to maintain.
As a gesture of goodwill for the inconvenience caused, we would like to extend a special discount on any future orders you may consider placing with us. Your satisfaction is our priority, and we hope to restore your trust in our products and services.
Thank you for bringing these issues to our attention, and once again, I apologize for any frustration or disappointment this situation has caused. Please let me know if there is anything else I can assist you with or if you have any further concerns. Your feedback is invaluable to us as we strive to improve our products and services.
Best regards,
Omgherhair Team
YO
Yvonne O.
Posted
Avoid this company at any cost!
I waited over a month for the hair to arrive. I had to chase the company. They then told me that they had messed up with my wig and the quality want not up to standard so would require extra time to replace. Then I get a email a few days later telling me that the wig colour is different to what was expected and that I would get a 10 dollar refund. The wig arrived today and its awful. Nothing like the original pictures. The frontal is very thin and it's just complete trash.
Response from Omgherhair· Jun 5, 2024
Hi dear,
Thank you for taking the time to leave us a review. We sincerely apologize for the inconvenience.
Providing our customers with high quality wigs is our top priority. Each of our wigs is made from 100% human hair and is dyed and made by hand. We have no intention of keeping you waiting and would like to express deeply regret for unexpected mistaken in processing your order. Our customer service representative has contacted you and provided a solution.
We sincerely hope that you can accept our apologies for the imperfect shopping experience. We will listen to your feedback and improve in future research and development to avoid similar situations from happening again.
Best wishes
OMGHERHAIR Team.
AN
Angel
Posted
This is awesome
This is awesome, I got my package fast and it's a quality one.
CU
customer
Posted
Great customer service
Great customer service. Wigs always beautiful and shipping very fast. Love ordering from Omgherhair.com!
MS
Mrs S.
Posted
I have worn your wigs for many years
I have worn your wigs for many years. They are very high-quality very easy to maintain and the size is always accurate. Keep up the good work you have earned a loyal customer.
KY
Kymberli
Posted
Beautiful Wig
I'm never disappointed with OMGHERHAIR!
AK
Ama K.
Posted
Kinky 4c edges The most realistic…
Kinky 4c edges The most realistic hairline !!! Looks like it’s growing out of my scalp!
