Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Wedding & Party
111 North Market St. Ste101, San Jose, California

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4.3

Great

296 reviews

Olivia Bottega | Online Bridal Shop4.3Great

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About Olivia Bottega | Online Bridal Shop

Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!

Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: oliviabottega.com
Website: oliviabottega.com
Category: Wedding & Party
Location: San Jose, California
Listed on Rated Honest: 2026

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About Olivia Bottega | Online Bridal Shop

Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: oliviabottega.com
Website: oliviabottega.com
Category: Wedding & Party
Location: San Jose, California
Listed on Rated Honest: 2026

Stressed-out-Bride

Posted Jan 31, 2025

I purchased a sample dress for…

I purchased a sample dress for $3,321.00. After looking at all the details of the dress and going back and forth with one of their sales assistants via email, I finally purchased the sample dress 1 month after I initially found it. I returned the sample dress 2 days after I received it and waited over 3 weeks to receive my refund, and they only refunded me $1500. Their website and the sales assistant that I spoke with clearly said that they have a $60 restocking fee. I returned the dress unworn and in its original boxing per their return stipulations. I have no idea where the rest of my money is. I am currently disputing the theft of my money with my credit card. This company is a shady company. Do not do business with them. I now have only 3 months to find another wedding dress. They have wasted my time and are attempting to steal my money. EDIT I have now received a full refund from the company in less than 1 week from the incident. I appreciate their prompt response and refunding me in full, however, I think the communication regarding the refund process was really abysmal. I was told that they planned on refunding me in 2 parts AFTER the fact. If this was the plan all along, someone should have reached out to me before I received a partial refund to inform me of this. Unfortunately, although I initially found my dress from Olivia Bottega, this experience has soured my opinion of the company and I am now going to find another dress elsewhere.

Response from Olivia Bottega | Online Bridal Shop· Jan 31, 2025

Dear Bride! We sincerely apologize for any confusion and frustration this situation has caused you. Your experience is very important to us, and we truly regret any inconvenience. We want to assure you that we have processed your full refund. Due to technical limitations, the refund was issued in two separate transactions, which is why you initially received $1,500. The remaining amount has also been refunded, and we’ve sent you a confirmation email with all the details. Please check your account and let us know once you've received the second payment. If there are any delays or issues on your bank’s end, we are more than happy to assist you further. Once again, we deeply regret any distress this has caused and truly appreciate your patience. We are always here to help, and we hope everything goes smoothly as you continue your search for the perfect dress. Best regards, Mary 🤍 The Olivia Bottega Team