Excellent
344 reviews
oldsouthtrade.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
oldsouthtrade.com is listed under Health Equipment in Greer, South Carolina.
oldsouthtrade.com (oldsouthtrade.com) has 344 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 14 reviews with 1 star · Clear filters
Joshua F.
Posted
I never recieved all of my prder
Response from oldsouthtrade.com· Feb 1, 2023
We apologize we accidently shipped you 1 of the two boxes you ordered. However, when you alerted us of the issue, we shipped you the remaining box in your order. We were unaware of this until you let us know. However, we see both of your packages were delivered. Has the issue been resolved? Please let us know! Thanks, Old South Trading
Gina
Posted
Instead of sending me the box of 50 kn95 masks I ordered, they sent me a cheap box of $8 face masks and charged me over $40 thinking I wouldn't notice. When I emailed they ignored me until I filed a dispute with PayPal. I gave them the option to send me the correct product but they refunded me instead (thanks!) which further leads me to believe though that they do not actually have the product they advertised.
Response from oldsouthtrade.com· Dec 8, 2022
We are so sorry you were shipped the wrong product. We were overwhelmed packing orders for the holiday season and Black Friday, however, we were happy to assist you and make this right. We have millions of KN95's and have been shipping them to hospital systems, major corporations, government agencies, and businesses across the country since the pandemic started. We are also an Amazon seller. Amazon goes to great lengths to ensure sellers are pre-qualified and monitor standards and ensure genuine items are being sold by trustworthy and reliable sellers. The required criteria for the vetting and approval processes are comprehensive and detailed. We have a 4.7 (out of 5) overall Seller rating on Amazon and Trustpilot (website orders) and work hard to take care of our customers and do the right thing whenever we make an error. We can assure you this was an honest mistake and would have assisted you if you had given us the chance to do so. You reached out to us after hours and we responded to your email the following morning and asked you to provide us with your order number. You did not provide this information in the initial email you sent and we have to have this information to look at your order. We have hundreds of thousands of customers and wanted to make sure we refunded or sent a replacement to you. You filed a dispute with Paypal before you emailed us your order number. You replied to our email with your order number after hours and we responded to you the following morning when our business reopened, and let you know we had initiated your refund. We would have gladly sent you a replacement, however, we had to refund you because of the dispute you filed. We have deadlines with Paypal and have to remain in good standing with them and this was our only option. The issue was resolved within 36 hours of you reaching out and we did our best to assist you. Can you please let us know how we can make this right? Clearly, customer service is extremely important to us, given our seller ratings across all platforms. We appreciate you! Thanks, Old South Trading
Lisa J.
Posted
Wrong size again. 3 boxes opened so with the wrong size. To small.
Response from oldsouthtrade.com· Nov 15, 2022
We sent you a prepaid return label and reached out to you. We will gladly accept your return and are more than happy to assist you. Thanks, Old South Trade
Melina S.
Posted
We ordered 12 packages of alcohol wipes. All of them came expired. There is a sticker that shows a 2025 expiration, but underneath that sticker is has stamped info with Lot number, production date and expiration date. According to that stamp the wipes were made in 2020 and expired 6/2022
Response from oldsouthtrade.com· Aug 29, 2022
Sorry for any confusion. We received an expiration extension date of 9/25. The wipes are not expired. Hope this clears up any confusion. Does this help? Please let us know! We appreciate you! Thanks, Old South Trading
Carol N.
Posted
Thanks formulae arrived just on time
Response from oldsouthtrade.com· Jul 28, 2022
Thank you for leaving a Review. It sounds like everything went smoothly regarding your order, did you mean to leave a 1 Star Review? If this was done in error, please let us know and we'd appreciate it if you would update your rating. We look forward to hearing back from you! Thanks, Old South Trading
Sherley P.
Posted
Two little cans formulas for $ 86 you want me to be happy with your rate. No returns 😢 that's a scam to take people money like that.
Response from oldsouthtrade.com· Jul 18, 2022
Our pricing reflects the issues we are all facing with supply and demand due to the national shortage; it’s frustrating for us too. We offer free standard shipping and our hope is to help as many of our customers as we can during this challenging time. Is there anything we do to make this right? We appreciate you! Thanks, Old South Trading
Kayla M.
Posted
Bought a small can of formula that is typically 20 bucks, for 40. Not right at all. If that's your reasoning, then every store would reflect that cost because everyone is dealing with the national shortage. It's a crisis. We, as mothers, trying to feed our babies that depend on this, shouldn't have to pay more for you to make a buck depending on whatever situation it is. I'll never purchase from you again.
Response from oldsouthtrade.com· Jul 11, 2022
Our pricing reflects the issues we are all facing with supply and demand due to the national shortage; it’s frustrating for us too. We offer free standard shipping and quantity discounts and our hope is to help as many of our customers as we can during this challenging time. Is there anything we do to make this right? We appreciate you! Thanks, Old South Trading
Anonymous
Posted
Ordered my items over a week ago and it still has not arrived.
Response from oldsouthtrade.com· Jun 28, 2022
We are sorry you haven't received your order yet, however, the carrier is stating this was delivered within 5 shipping days. 5 business days is the standard turn around time as we are located in SC and this was shipped to Washington. We've sent you a message to discuss. We appreciate you! Thanks, Old South Trading
