Ogawa World USAReviews of ogawaworldusa.com

Ordered during the Holiday season with some delay, Thanks to Rick following through. Chair received in working order as described, great chair.

My husband and I are extremely happy with the customer service at Ogawa. Rick was extremely helpful with helping us find the right chair. The chairs are excellent quality and the massage capability is superb.

Rick and Ogawa were great to work with! Very informative and helpful!

Excellent customers service provided by Rick! Thank you for such an easy purchasing experience.

This is Dec 31st so they are closed for the holiday and I have yet to make my purchase it is only now a matter of formality. Rick worked with me past his scheduled hours and then again from home through email afterwards. He was most helpful in answering each and every question in helping me make an informed decision. I'm sure I ranked right up there with the most. I am looking forward to working with him again Jan 2nd when he returns to work in finalizing my purchase of the Active L utilizing Ogawa's 36 month interest free credit. That is amazing in itself and enables me to get the white glove delivery and the extended warranty. Truly an amazing company to employ such an awesome, patient, knowledgeable, caring rep. Merci Beaucoup, Rick

Some info was unclear as I went through the CHAT process to buy. Had questions later and unable to reach rep. In retrospect I should have spoken to a person on the phone. Unfortunately most phone reps speak to quickly and are difficult to understand due to foreign dialects. I was treated well by the rep but there were longer pauses on the CHAT text. Overall I was satisfied with the experience.

Great buying experience. Really enjoyed working with Rick. Looking forward to getting the chair!

The online chat was very helpful - We will probably never purchase another chair like this one again therefore he was very knowledgeable and helped guide us to the perfect fit.