Office DepotReviews of officedepot.com

I ordered a external hard drive online and it showed "In Stock". After a day of processing it indicated delivery a month from when I ordered it. I called to cancel the order due to it not even being shipped and got a big push back and runaround. I looked at the web page after that, and guess what, the item still shows in stock. There is some clown in this organization who is holding up the process when trying to cancel a order. Unscrupulous business practices at best. This is not the same Office Depot in the past. STAY AWAY

Not even worth a star!!!! Terrible customer service!! Ordered 5 items they shipped 2. I was billed for 5!! Called and emailed. their reply was order complete "file a dispute with your bank". There should be an option to upload a photo of the invoice proving my experience.

They CENSOR bad reviews about their partners. I'm leaving this same review everywhere I can! It's about a BAD product with bad information on the site and wasted time and money with Dell Inspiron product: "Bought this from Office Depot, although it took 3 different orders to get 1 laptop from 3 different locations. They showed in stock, but they were display models - okay, cost of doing business. Then when I booted the laptop, got the dreaded "TPM is not found" which is a chip used for encrypting disks. Due to healthcare requirements, this laptop needed to be encrypted, so after 10+ hours of on the phone with various support personnel (4 different ones), several Google searches, it turns out this laptop does NOT have the TMP chip, despite what Support tells you. They are going off of incorrect internal documents and they will ask you to return the laptop to have its motherboard changed, but if you just bought prior to Christmas, that's not gonna happen! They reset Windows 3 times after I spent customizing and installing all of the software we needed. They also told me that the problem could be that I had the AC transformer in when I was installing our custom applications!!!!! What TF???!!! Needless to say Dell support is pure junk, and their people are probably recruited from villages that have never worked on real life cases before. I used to dislike Dell before, but now I really hate their products and will never buy another one of their products purely because of incorrect information and support."

This has been a miserable experience for me. In my seventy two years I have never experienced such terrible customer service. Office Depot should be ashamed of the way they treat their customers. I have not been able to speak to anyone, everything has been done through email. It is so much easier for the employees of Office Depot not to have a phone conversation, then they would have to acknowledge they are speaking to another human being that would like to be treated fairly. I ordered a red oriental console cabinet and I was sent the black cabinet. I am not physically able to get the cabinet in a box to return it. Office Depot will not accept it other than boxed so I have no choice other than to keep it. The only compensation they would give me is $40 to keep the wrong cabinet. The two employees I dealt with should be ashamed that a more reasonable solution could not have been found. It is disgraceful what they have put me through. My sympathy goes out to other Office Depot customers with problems. DO NOT BUY FROM THIS COMPANY!

On 12/22/2021 I ordered a one day stamp from the layton utah store. I went to the store 2 days later to pick it up and was told their machine was broken and they needed my permission to send it out. I told them yes and was told it would be ready to pick up there in two days. In two days I was called and told I could pick it up in Ogden. I ask why it was not sent to Layton and was told they can not do that. WOW, is that customer service or what?

I ordered a TPM module on Oct. 27, 2021 for Delivery on Dec. 17, 2021. Dec. 17, 2021 the order was still in processing and I called customer services who told me it was out of stock. I explained that it was in stock when I ordered it and their system accepted the order. They said someone would contact me about this order, As of today Dec. 24, 2021 nobody has contacted me! I could have ordered this elsewhere but believed OfficeDepot to be a reputable company, I was wrong they cannot be trusted. The order cannot be cancel online, I expect this to be stuck in processing until the Sun goes supernova! UPDATE: They finally cancelled this order after contacting them multiple times.

I cancelled a subscription on Oct 19,2021...I have been given a runaround by the offshore Customer Service Staff with promises of a call back in 24-48 hours a leasf 3 times with no follow up . 12/22/2021....Still Waiting. This company has a lousy management structure if they can't even run their customer support satisfactorily. They should have allowed to go out of business when thy had the chance. Don't do business with this Office Depot.

Bought coffee online and picked up curbside to avoid going in ,mask, waiting in line and more. Few days after purchase and wondering why coffee taste like crap we see it's 7 months past expiration date. To get a credit it has to be brought back to store to ask for credit to be issued by the manager. The process that was being avoided originally. Credit can't be issued online for an online purchase picked up curbside. Only if it's delivered. Makes no sense. The real issue is selling the coffee over a half year past it's expiration. Incompetence Depot