Office DepotReviews of officedepot.com

Horrible customer service, I had it set up where they delivered me ink every 3 months and then it just randomly stopped coming to my house right when I needed it and then there's nobody there to answer the phone or tell me anything about it. These people suck

I can't tell you how disappointed I am after a visit to the Foxcroft location in Martinsburg WV. I entered the store with the intent of laminating some paperwork for the protection it would provide. One solitary employee a distracted one was totally absorbed in something on his personal phone. I was not greeted. I walk to the rest of the store and to my dismay a sign there indicated that no one was working there and the services had been discontinued. I was in need of the men's room and when I entered it was shocked at the terrible state of it's condition. Everything about the room was filthy and I had scraps of toilet paper to use. It was a nightmare to say the least. Then I went to the front to ask the guy where I might find plastic sleeves for my documents. He pointed back from where I had been and said aisle 8 and 9. He couldn't have bothered with me. The phone of his was obviously more important. The store had aisle after aisle with mostly empty shelves! It looked like the store was closing. What an experience to say the least. Not going anywhere near that place!!

Absolutely TERRIBLE CUSTOMER SERVICE! I go in on a regular basis and use the printing services for our real estate business. Today, I emailed my documents and called the store to give them a heads up. They proceeded to tell me that the one person that could work the printing area went home early. (at least 2 hours early as it was 4pm when I called). I thought I could simply go in and try to print myself. At 5:15pm I arrived at the store and went straight to the printers. The employee standing there seemed to be in a bad mood as every question I asked her seemed to irritate her. The file I had was too large to send in those particular printers. She still stood there with the "oh well" attitude and clearly not wanting to help. I then asked if there was Manager in the store and she replied, "yes, me!" SOOOO.....you're a Manager, I'm holding paper I just purchased in your store, you already have my email as I had sent it earlier, and you can't help me print 11 pages in the full service area....and you're the person that chose to send the associate home that could do this task??? I asked her that and she said, "If I do that for you, I'll have to do it for everyone else". It was now 5:45pm, they close at 6pm, and there were "maybe" 5 people in the store....not one wanting printing services. She could CARE LESS!! I asked what he name was and she said, "Diana". When I asked what her last name was she said, "I don't have to legally tell you that!". Unreal! Absolutely TERRIBLE customer service!!!!!!!!!!!!!!!!!!!!

Horrible policies/customer service. Called to cancel order 2 hours after placing it and was told it was already 'in process', not cancelable, but could be returned once received. It didn't ship for another 4 days anyway. Customer service won't allow returns until the vendor approves it? Item was purchased from Office Max, not a third party. There is no number for their resolution center available and promised call backs from supervisors, etc. were never received (0/3). So, I'm stuck with 200usd of electronics I can't use from a company that sells things on their website from other vendors without notice for the customer, won't honor their sales or communicate with their customers. I'd steer clear unless you want paper or pens or something simple, inexpensive and without need for any possible customer service.

Third time i have went to office depot in 4 days and left with nothing. Today went in to get a binder 11×17 they didnt have it...said they could order it be here overnight...which became Thursday. I paid for it, now got an email stating the order was cancelled...which I already paid for! Chat line said this happens sometime!

They sent my order to the wrong state! Then they refused a refund! I called my credit card company. As I did not get the mercy, I got my money back! But Office Depot was no help! DO NOT USE OFFICE DEPOT! Go to Amazon instead!

Great job by Ms. Glenda who comes out of the way to ensure i am able to accomplish on the self-service for printing from gmail.com - this is really truly amazing. i used to get scanner, copier, etc on my own in Office Depot in North Charleston, SC where the great Team lead or Tech lead Mr. Carter young guy/younger brother works. Now, in the same Way, i see Glenda doing a great job. Awesome. I wanted to personally thank for her good service, good work the person who installs and does the equipment was nice too - i forgot to ask him. This happend on 05/25/2023 This is the office depot i am talking about Located in: Brantley Square Address: 924 W State Rd 436, Altamonte Springs, FL 32714 Other Great Outstanding Mr. Carter works in Office depot in North Charleston, SC -address is Located in: North Rivers Towne Center Address: 7250 Rivers Ave, North Charleston, SC 29406 You visited 2 weeks ago

I ordered a filing cabinet on 5/16/23 was promised a delivery date of 5/25/23. I also received a phone call about 4 days before the 25th asking if someone was going to be home. I waited all day and received nothing. I was told via text that I would receive it for sure on the 25th. I called customer support and was told I would receive a call within 24-48 hours and that my order was escalated. I called back today at 9:30 5/27 and still nothing I then requested a refund. I was told 3 to 7 days for a refund.