Octopus Energy USReviews of octopusenergy.com

Clarissa was extremely kind, patient and helpful. Providing me the breakdown of a contract renewal.

Clarissa was extremely helpful in resolving my request. She was friendly, attentive, and fast-acting. I am a brand new customer and is great to be greeted with such an amazing first-time customer service experience.

Melissa was so sweet! I’m a bit sick & even though she assisted me with my concerns she went the extra mile to just cheer me up in hopes that I feel better. I appreciate it more than ever!

Jake very helpful excellent customer service.

Helpful and quick

Electricity in Texas is always a source of anxiety, but Octopus makes it easy. I have used several energy companies and Octo's customer service is hands down the best in class experience. The service is smooth that you shouldn't need any help from customer service, but when you do, rest assured they are good to work with.

Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises.

I will forever be using Octopus Energy simply from the kind of personal service I just received when trying to get our service connected. Luis, the manager, worked with me to get all of the verification documents in that I needed, called me to make things easier than email back-and-forth as I was struggling, and even explained in great detail what I was getting before we finalized everything. I'm huge on customer service, and the kind this company has is truly exceptional. It made me feel confident in that I was making the perfect decision in going with them for our home. THANK YOU, LUIS!