Average
488 reviews
Nuvio RecoveryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
488 approved reviews, newest moderated first
RGx G.
Posted
love the chiller and pod. takes less space and easy to setup. Chiller is amazing and versatile. I love taking a dip daily after my sauna session and hot and cold therapy combined is doing wonders for me!
David S.
Posted
I am writing to formally raise a complaint regarding a product I purchased from your company: Nuvio . Since receiving the unit, I have experienced persistent and unresolved issues: * After two months, the machine began to malfunction, prompting my first support request. * At the four-month mark, the issues continued and were not fully resolved despite additional support. * Most recently, I received a temperature probe three weeks ago. Since installing it, the machine has become increasingly unreliable and now fails to turn on consistently. I have made multiple attempts to get assistance, but support has been significantly delayed or ineffective. I have also not had access to a real person to properly discuss the matter. This experience has been both frustrating and unacceptable. I am requesting one of the following actions within 14 days from the date of this letter: * A full replacement of the faulty machine, * A complete repair at no cost to me, * Or a full refund of the purchase price. If I do not receive an acceptable resolution within that timeframe, I will be forced to pursue further action, including: * Filing formal complaints with consumer protection agencies, * Publicly reporting this matter through relevant consumer review platforms, * And seeking legal remedy for the sale of a faulty product, insufficient support, and potential consumer fraud.
Response from Nuvio Recovery· May 12, 2025
Hi David, We're genuinely sorry to hear about the ongoing issues you've faced with your unit. This is not the experience we want for any of our customers, and your feedback has been taken very seriously by our team. We want to make this right. To do so, we kindly ask that you send us your order number and preferred contact information so we can conduct a thorough review of your case. Once received, we’ll escalate it internally and work with urgency to identify the best path forward. Your trust is important to us, we’re committed to turning this around. Thank you again for bringing this to our attention. We look forward to resolving it promptly and transparently. Best regards, Nuvio
Ivan G.
Posted
Nuvio chiller is leaking after my 5th-6th use. Save you’r money. It doesn’t read the correct temperature either shows it’s colder than what it actually is.
Response from Nuvio Recovery· May 12, 2025
Hi Ivan, Thank you for bringing this to our attention. We're really sorry to hear that your unit started leaking after just a few uses. We’d like to take a closer look at what went wrong and help find a solution for you. When you get a chance, please send us your order number so we can investigate and follow up with next steps. Appreciate your patience, Nuvio
Jonathan
Posted
I purchased the Nuvio Ice Bath expecting a quality product, but unfortunately, it has been nothing but a disappointment. Right out of the box, it didn’t work as advertised. I followed all setup instructions carefully, but the unit failed to cool properly and never reached the temperatures it promises. To make matters worse, when I contacted the company about the issue, their customer service was completely unhelpful. They refused to take the product back or offer any kind of reasonable support or resolution. For a product at this price point, that’s completely unacceptable. Save your money and avoid the headache—there are better options out there with better customer service and working products. If you’re so confident about your product why you don’t offer a return after one day of receiving delivery? Make no sense to me
Response from Nuvio Recovery· May 12, 2025
Hi Jonathan, Thank you for your honest feedback, and I’m really sorry to hear that your experience with the Nuvio Ice Bath has been so frustrating. It’s deeply disappointing to know the product didn’t meet expectations and that you felt unsupported when trying to resolve the issue. We never want any customer to feel stuck or unheard. Please send us your order number so we can personally review your case and work toward a fair and helpful resolution. We appreciate the chance to do better. Kind regards, Nuvio
Margaret C.
Posted
Hello, I am still waiting on a tracking number for my purchase. I received an email with an additional 15% off for Easter and you all were providing delivery dates for the items purchased. I would like to share 2 disappoints so far with your company and I haven’t even received my product yet. 1. The 2-5 day delivery did not happen and being notified within 48 hours with a tracking number hasn’t happened either. 2. When I sent an email asking if there were any additional discounts because I was looking at buying the chiller and sauna tent, I was advised 10% is all you offer, which is not true by the email I received with a 15% off. I hope I have not made a mistake by ordering from Nuvio. Please provide a tracking number by today. Respectfully but very disappointed! No response to email sent today 4-21-25
Response from Nuvio Recovery· May 12, 2025
Hi Margaret, Thank you for your message, and I'm truly sorry to hear about the frustration and confusion you've experienced so far. That’s certainly not the kind of experience we want for our customers. We completely understand your concerns regarding both the delayed tracking information and the discount discrepancy. I’d like to personally look into your order and make sure you get clear and timely updates from here forward. When you have a moment, could you please send us your order number directly? We’ll prioritize this and get back to you as soon as possible with your tracking details and clarification on the promotional email you received. We appreciate your patience, and I hope we can make this right for you. Kind regards, Nuvio
Justin P.
Posted
Because of the size of our Roman tub it takes over two days to reach the desired temperature. I have no use for this and I have already boxed it up perfectly in the box it was shipped in. Like I said before, since this chiller does not meet my needs because my Roman tub is so large, I will post negative reviews on every website including the better business bureau and retaining an attorney for restrictive, difficult, or unfair return policies for a chiller that obviously does not meet my needs. It takes over two days to get to my desired temperature! My order number is 23383
Response from Nuvio Recovery· Apr 19, 2025
Hi Justin, Thanks for reaching out and sharing your experience. We're truly sorry to hear that the unit didn’t meet your expectations or suit your setup. Our chillers are designed to accommodate a range of tub sizes, but extremely large volumes of water, like those found in Roman tubs, can impact performance significantly. Still, we care deeply about your satisfaction and want to see how we can make things right. If you're willing, please send over your order number so we can take a closer look and explore any possible solutions together. Best regards, Nuvio
Sombit
Posted
Recovery chiller is a sub-par product, very loud and takes at least 12 hours to chill to target temp below 50 degrees. It is clunky and the flow tubes are poorly designed. They should include common faucet adapters with the tubes for indoor or outdoor use. The pod is horrible, you’re better off just using the recovery chiller with a standard barrel outdoors and bathtub / plunge pool indoors. Customer service is bad.
Response from Nuvio Recovery· Apr 11, 2025
Hi there, Thank you for sharing your feedback regarding the tubing and the setup is appreciated and have been passed to our product team for review. We’re sorry to hear that your experience with our product and service hasn’t met your expectations. That’s never the experience we want anyone to have. We'd like the chance to make this right; please share your order number so we can take a closer look at your case. Thank you again for your patience, Nuvio
T C.
Posted
Terrible Chiller.....Broke at 6 months 10 days and no refund or replacement offered.....DO NOT BUY FROM THEM BUY FROM A REPUTABLE COMPANY
Response from Nuvio Recovery· Apr 11, 2025
Hi there, We’re truly sorry to hear about your experience. That’s not the standard we aim for, and we understand how disappointing this must be. While our policy does have a timeframe, we always want to do what we can to make things right. Could you send us your order number so we can review this personally and assess what can be done in your situation? We appreciate your patience and hope to turn this around for you. Thanks, Nuvio
