Poor
92 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
nuphy.com is listed under Computers & Phones.
nuphy.com (nuphy.com) has 92 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
92 approved reviews, newest moderated first
seb M.
Posted
I don’t know what happened with the other reviews but in my experiences nuphy is a very innovative brand for keyboards. With the Australian version I requested a refund because my parents had already bought it for me and within an hour they accepted thr refund. Thx nuphy
Jonathan B.
Posted
Crap product in my opinion. Customer service is extremely dodgy. They wanted me to trouble shoot the product on my own, well above anything that I was comfortable with. Wouldn't connect, software issues etc etc. Tried to return, even buying directly from their website. No dice, 24 hours or more late response times. Just over all bad service, buy something reputable that actually has US based customer service.
vox Y.
Posted
Scam keyboard that cannot connect and type bad
Pierre de M.
Posted
Two months ago, I ordered a Gem80 keyboard with keycaps. Upon arrival, I noticed that three of the keycaps had visible defects,it’s really frustrating for a 230$ keyboard…... I promptly contacted their support team, and they promised to send me three replacement keycaps or a new set. A week later, they provided a tracking number, but the package hadn't actually been shipped. After two weeks, I followed up via email to remind them to ship the keycaps. They apologized and asked me to wait a few more days. One week later, the situation hadn't changed. This pattern continued over several weeks. Each time I reached out, they apologized and assured me that the shipment would be sent "as soon as possible." However, they never followed through. Each tracking update showed only that a label had been created, but the package was never dispatched. Even today, the package still hasn't been shipped. (Contrary to what Nuphy tells me, the package has not been sent, they are lying to me.) Total: 6 mails(from me) 6 lies from nuphy Due to this ongoing issue and the lack of resolution from Nuphy's support, I am left with no choice but to open a credit card claim. It’s one of my worst customers service experience
Shahab M.
Posted
The shipping was fast and the keyboard arrived without problems or import fees (Italy). I ordered the Air75 V2 with Wisteria switches. The quality is VERY good and the board is beautiful. I'm not a pro as far as keyboards are concerned but I have not had any major problems with it. At first, I could not customize the keys for some reasons but after updating to the latest available firmware on the official website, all is good. My only complaint is the lack of any PBT shine-through keycap option which I have seen is the request of many users and has been neglected by NUPHY.
R C.
Posted
As others have stated, driver and software issues to what would be a good quality keyboard Air96v2. While that is disappointing, their customer service is on a whole other level of terrible. Very slow responses (email only responses, taking days for a reply). Had to ask 5 times for an RMA on defective keyboard. Very, very slow on issuing a credit back once the product is received. I had to open a case with Paypal to try and get my money back. The only thing they seem to be good at is excuses.
blah
Posted
The keyboard itself is great but have issues to function normally as a keyboard, for example, the uderscore character can't be typed in windows OS and needs firmware update and the firmware is only available on Windows OS. The return/refund policy is poor, basically you will lose 15% processing fee if you opened the package. And the customer service is slow to reply, I wondered how can anyone make it done within 7 days with the processing speed. When I check online about the customer service, I think I'm not the only one who experience this.
Jacek
Posted
Firmware doesn't work properly. I have a NuPhy air 96 V2 and the build quality is top notch, I really enjoy the ergonomics. But bad firmware makes it unusable (until now I didn't even know that it's possible for a keyboard to have bad firmware). It constantly either skips or duplicates key presses. I've tried to update firmware to different versions available on their website, but nothing worked. Unfortunately the issue only started happening after some time, so I could not return it anymore. For a $200 keyboard, this is in my opinion completely unacceptable.
