Phi N.
Posted
Bad service
Please check my email and do the refund for me ! My bank said that the number you gave me they cant check anything. Please check my email and let me know you do the refund for me through which bank or which apps !

Poor
403 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Numerade (numerade.com) has 403 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
403 approved reviews, newest moderated first
Phi N.
Posted
Please check my email and do the refund for me ! My bank said that the number you gave me they cant check anything. Please check my email and let me know you do the refund for me through which bank or which apps !
Scarlett C.
Posted
Customer service was very efficient and helpful with any problems I encountered!
Response from Numerade· Jan 31, 2025
Thank you for your wonderful review of our Student Success team, Scarlett!
Meme M.
Posted
SHADY COMPANY I used a free trial to view some examples, but their solutions were completely incorrect. I ended the free trial right there and then. 7 months later I noticed I'm still being charged...
Response from Numerade· Jan 13, 2025
Hi there. Thank you for leaving us a review. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the free trial was not canceled in the required time frame, nor were the subsequent months as well. If you have any questions please email us at [email protected].
Ryan T.
Posted
So far, my experience has been positive. Unlike some of their competitors, they offer a free trial. I signed up for the trial and then cancelled, but one of the questions I asked was answered after I ended my trial. I was treated kindly and fairly in order to continue my trial in order to see the answer and video. So I needed some help with stats and in some cases, the exact question I was looking for help on had already been answered. Some of the trickier ones I also ran by Chat GPT. I will say that one of the questions I looked up on Numerade was wrong, there was a typo, and I let them know. But Chat GPT had more errors in their calculations. So for that reason, I can confidently say that Numerade is my best option based on the competition and AI options.
Response from Numerade· Jan 16, 2025
We appreciate your review, Ryan!
chilguy
Posted
it says if I want to see the answer than I need to sign up, and when I sign up it makes me pay
Response from Numerade· Jan 16, 2025
Hey there. We appreciate your review. Numerade is free to signup for, for all users. Most features, including our AI STEM chatbot, Ace, are actually free to use for students trying to master math and science. We also offer a free, 7 day trial, for users to experience Numerade Premium, which does carry a subscription (monthly or annual), for unlimited usage of other features, such as Educator Ask, where thousands of real educators are ready to create custom video tutorials for you.
Leslie R.
Posted
Answers were never correct and help was worthless. I canceled TWICE and was billed for 2 months still! Can’t ever reach anyone! This is a scam and beware!
Response from Numerade· Dec 12, 2024
Hey Leslie. Thank you for taking the time to leave us a review. We see your support ticket that was opened on December 12th has already been replied to and resolved. Our team confirmed that your free trial ended on November 11th, and was not cancelled until December 11th, when the second month renewed already. You successfully cancelled now and won't be charged after January 11th.
Rostyk
Posted
I really appreciate Kaitlin’s help. She was quick, professional, and genuinely made the process stress free for me. Very impressed! Great customer care!
Response from Numerade· Jan 16, 2025
Thank you for shouting out our all star employee, Kaitlin!
David
Posted
When I was arranging my credit card statement, I realized that I did not end the annually agreed free trial plan. Beside the plan was single payment for a year, they show understand and refund the payment of the remaining 11 months. It was fast response and quick action in order to refund.
Response from Numerade· Nov 18, 2024
Hey David. We are happy that our CS team was able to assist you. Thank you for your review!