NuamoreReviews of nuamore.com

Response from Nuamore· Sep 22, 2026

Hi Samantha, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the quality of your watch and that the delivery took longer than expected. We’ve also tried reaching out to you directly so we can better understand what happened and see how we can assist. We’d appreciate the opportunity to address your concerns and work toward a resolution. Please feel free to reply to our message when you have a moment, and our team will be happy to assist. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 28, 2026

Hi Lubna, We’re sorry that your order did not arrive in time for the gift you had planned and that the watch did not meet your expectations. We would like to clarify how we handled your concerns once you contacted us. We confirmed the shipment and provided the tracking information. Once you explained your concerns about the watch, its size, packaging, and toolkit, we offered you an exchange for another watch or a full refund with no return fees as a one-time exception. When you told us the original box had already been disposed of, we still continued to review your case and looked for a way to accommodate the return as an exception. You ultimately chose to keep the watch and give it to someone else, and you thanked our team for our efforts to resolve the matter. We’re sorry the product was not what you expected, but we’re glad we had the opportunity to work with you and offer a solution. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 23, 2026

Hi Jane, Thanks for sharing your experience. Your exchange was not left unresolved. After you returned your Ruby Oceana, we reserved the Sage Green watch you requested and kept you updated while waiting for the incoming stock. Once it became available, we processed the exchange and shipped your Sage watch on September 1st, providing the tracking details so you could follow the shipment. When an incorrect delivery notification was sent to you, we also checked the shipment immediately and confirmed that the watch was still in transit, then provided the correct tracking status. We’re glad we were able to complete the colour exchange you requested, and we’ve also personally followed up to make sure your Sage watch arrived safely. We genuinely hope you’re enjoying it. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 21, 2026

Hi Anna, Thank you for sharing your feedback. We’re sorry that the shipping took longer than expected, but we’re delighted to hear that you feel your watch was absolutely wonderful once it arrived. We truly appreciate your patience and are so glad the watch made the wait worthwhile. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 21, 2026

Hi Inna, Thank you for your kind feedback. We’re so pleased to hear that you found our customer support prompt and helpful. We truly appreciate you taking the time to share your experience with us. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 17, 2026

Hi there, Thank you for your lovely review. We’re so happy to hear that you’re enjoying your watch and love its elegant design. We’re always working on new collections, so we hope you’ll find another favorite style very soon. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 23, 2026

Hi Chris, We’re sorry to hear that you were frustrated while waiting for your order and wanted to provide some clarification. Your order was placed as a pre-order, with the website indicating that it would ship by September 11th. Your order was indeed shipped on September 11th, and we can confirm that it has since been delivered. We’ve also reached out to you directly because we genuinely want to make sure everything has arrived safely and that you’re happy with your purchase. If there is anything still concerning you about the order or your experience, we would really appreciate the opportunity to address it and make things right. We hope to hear back from you and have the chance to turn your experience into a positive one. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 15, 2026

Hi Coletteos, Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying our watches and jewellery and that our customer service left such a positive impression. Knowing you’d shop with us again without hesitation is a lovely compliment. We truly appreciate your support and look forward to welcoming you back. Warm regards, Team Nuamōre 💙