National Seating & MobilityReviews of nsm-seating.com

Very long wait time to speak to any member of their team, hard to schedule repairs and new orders, they only deliver your wheelchair to you, you have to set it up regardless of your disability, It appears this company is in it to make money only by forcing us to have to use their very bad service, if you call expect long wait times, customer service members are very rude. You will be much better off using a different company for your medical supply needs.

DO NOT USE THIS COMPANY IF YOU CAN AVOID IT! READ ALL OF THE NEGATIVE REVIEWS AND YOU WILL SEE A CONSISTENTLY HORRENDOUS CUSTOMER SERVICE AND BUSINESS PRACTICES. FIRST THEY CHARGED MY INSURANCE COMPANY, HUMANA,, OVER $86,000 FOR A POWER WHEELCHAIR! THEIR OWN TECH TOLD ME THAT THAT IS ABOUT $40,000 MORE THAN WHAT THE CHAIRS NORMALLY SELL FOR. I HAVE THAT ON TAPE SO I CAN PROVE WHAT I’M SAYING. I GOT A CHAIR FROM THEM 15 MONTHS AGO. IN THAT TIME I HAD TO HAVE SERVICE ON SEVEN DIFFERENT OCCASIONS, THE LAST THREE ARE BEING FOR THE SAME ISSUE. AS RECENTLY AS THIS PAST MONDAY, I HAD THE CHAIR SERVICED AGAIN AND WAS TOLD IT WAS REPAIRED. HOWEVER, WHEN I TOOK IT OUT YESTERDAY, I FOUND MYSELF STRANDED WITH THE CHAIR, COMPLETELY SHUT DOWN. I MEAN COMPLETELY. I HAD TO SIT IN THE CHAIR FOR FOUR HOURS WAITING FOR A FRIEND TO COME AND HELP ME GET ON THE DISABILITY BUS TO GET HOME AND THEN HE HAD TO PUSH ME ALL THE WAY UP TO MY APARTMENT. I HAVE CALLED THE MANAGER, MICHELLE SEVEN TIMES AND SHE REFUSES TO TAKE MY CALL OR TO CALL ME BACK SO NOW I’M STRANDED WITH NO MEANS OF MOBILITY AS I AM A NEW PARAPLEGIC. I HAVE REPORTED THEM AGAIN TO HUMANA, AND WITH THE ILLINOIS BOARD OF PROFESSIONAL REGULATION WHO IS THEIR LICENSING BODY, THEY NEED TO BE STOPPED

My child was the victim of medical battery and in support of the people who did it, NSM refuses to fill orders, fills them wrong does anything they can to hurt my child and her access to the world. These individuals make life so hard for caregivers because of the California Care Management system who created most of the disabled for profit. The ACA subsidies and national shutdown was because of an incident the organization is part of.

I needed a wheelchair and the employee who came out was supposed to measure me and help me. Not only did he not measure me, or areas of the home, he in no way gave me a custom chair this chair was on line for $115.00 I told him during his measuring appointment which he didn’t measure that I needed a power assist he insisted I not get one but wait a year for an electric chair in a year. His lack of doing his job properly caused me to miss many many many drs appointments and I couldn’t go anywhere for social, shopping family, or holidays I became a prisoner to my own home. I called Aetna and they did nothing I now have Anthem BC/BS who is allowing me to get my electric wheelchair. I wouldn’t recommend them to my worst enemy! They don’t even return calls ever

I never write reviews for anything until now. I'm sure my review will go no where but hey, maybe I can help someone else by telling them to Avoid them. Mid December of 2025 I was assessed to get a power assist for my manual wheelchair. They gave me a code to keep track of my order. It is now 5 months later and it shows that nothing has been done in the process except for the initial consultation. I've been trying over a month to get a hold of someone to get an update on the order and I've been ghosted so many times. If you need to call them DO NOT accept a call back instead of staying on the phone because they will NOT call you back. I'm currently waiting on the phone to hopefully try and talk to someone and nothing. It's been 45 minutes just wasting my time. National Seating and Mobility is the LAST company you will want to go through. Avoid them at all cost.

To all customer's and future customer's! My name is Martin. I am turely speechless, this has been my worst experience. Back in 2022 I had a stroke, which render me in a wheelchair. I was told in the hospital that this company would handle my wheelchair order and that the tec was good. They send someone to my house to take measurement to make sure that chair fits through my door. Measurement were taken wrong and chair hardy fits through my door. since I had my chair there is nothing but issues. Customer service no help. Parts take more then two months to arrive. Today I had an emergency at the location. I was trying to transfer chairs to get my chair fixed. My aide was unable to transfer me due to floor being slippery. Can you believe that I slip and fell. All the employee's said they not allow to help me and they couldn't lift me. After calling 911 three times an ambulance came to help me. I will make sure this message reaches every hospital and rehab center this company supplies wheelchairs.

After waiting 2 months to have my mobility scooter fixed, Ken B showed up last Friday and "fixed" it. After driving 1/2 mile it stopped. Same issue. Motor running but no forward movement. Called immediately but no one called me back. Called Monday, informed them I was going on vacation and had to have it fixed this week. Was told the mechanic would be here Tuesday between 12 and 4. No one showed up, no call, no nuthin'. Called today and the National Rep called the branch scheduler told her the tech stopped but i wasn't home. Absolute lie. Finally talked to the mechanic who apologized profusely for not showing up the day before, confirming the scheduler lied. This is no way to treat customers. Unfortunately since this is the vendor Kaiser uses, I am stuck with them.

I called the No indicated in NSM's website, asking for a wheelchair model, that NSM is a distributor according to the manufacturer. The agent who responded had no idea, so she transferred me to the Miami/Doral Branch. The lady at the Branch that responded also had no idea of that model, and then proceeded to hang up on me when I requested that she take my message for a representative to call me back next business day, IT'S THE MOST HORRENDOUS CUSTOMER SERVICE ...