Novo InsuranceReviews of novo.us

Response from Novo Insurance· May 12, 2025

Hi Sharae, thank you for sharing your experience. I want to reassure you that your policy is currently active and has not been canceled. The email you received was a standard notice explaining that your policy is scheduled to cancel on May 20, 2025, unless the remaining underwriting information is submitted. We understand that the language in these notices can be a bit alarming, and we're working to make them clearer moving forward. I also saw that you reached out to our team and requested additional time to provide the documents. As long as we receive the information before the deadline, your policy will remain active without interruption. If you need any further assistance, don't hesitate to give our team a call. We’re happy to walk you through it.