Great
227 reviews
Novilla MattressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
Harsh
Posted
Recently i purchase Novilla king size mattress, there was a slight issue with mattress on one of the sides, i reached out to Novilla team and they sorted out perfectly ! Additionally the quality of the mattress felt quite firm ! I was quite happy with the service, i was trying for the first time to purchase with novilla but was uncertain.... But now i can definitely recommend the same...
Terry S.
Posted
Excellent customer service. Katherine went out of her way to help me with my exchange which was entirely my fault. Upgraded to the hybrid mattress because she was so helpful. It is quite comfortable and my guest room is perfect. Thanks for the help Katherine
Pravin
Posted
I was using medium firm mattress,after some months I developed back pain. But seller provided me reasonable refund to compensate.
Jas
Posted
I ordered a 12 inch queen mattress but, unfortunately, it only inflated to 10.5 inches. I worked with Aring, who helped come to a solution. We ended up compensating the difference since shipping the fully inflated mattress would have been a hassle. Of course, no one wants issues with their order but, they made coming to a solution very stress free.
Rossmary B.
Posted
Great customer service experience. My concerns were addressed by the customer service representative.
Jayla J.
Posted
Purchased mattress from sweet night mattress it was uncomfortable and cause back and shoulder pain like no other on the firmer side. On the softer side I just sunk into the mattress. Saw carpet beetles from the mattress so I decided I didn’t want it and wanted a refund Was a bit of a hassle in the beginning trying to receive my full price refund because they only trying to give me 30% and then 75% but I told them I wasn’t accepting nothing but 100% full refund eventually it worked out. I did donate the mattress though because obviously the mattress is too large to put back in the box to have it returned
Response from Novilla Mattress· Jul 15, 2022
We are sorry for these unpleasant experiences. It's just that this buyer purchased a Sweet night mattress，not Novilla products. If anything Novilla could be of help, please feel free to reach our customer care team.
lanky R.
Posted
Very professional and respectful response team and it was all timely and efficient 😄
Paolo I.
Posted
Great service, great prices. They've various designs of beds & accurate mattresses. I've purchased Four Poster Timber bed Queen for my daughter's room with accurate size of mattress, satisfied about products highly. Recommend.
