Great
227 reviews
Novilla MattressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
John
Posted
I received the wrong color and size bed frame fulfilled by a third party. I contacted the Novilla support directly and the matter was sorted out very quickly and corrected in an easy manner. Thank you Novilla support
Kathleen F.
Posted
I ordered two twin xl bed frames from Novella. The order was fulfilled by a third party and came in the wrong color. The Novella support team was gracious and determined to make it right. I am very satisfied with the product and the support.
Mary H.
Posted
Ordered a queen size mattress and after several days it had not expanded as it should have. I contacted customer service and they responded quickly. They asked me for pictures which I sent and they were very apologetic and fixed the problem by sending me another mattress. This was the best customer service I have ever dealt with and I am enjoying my new mattress. Kudos to Gabrielle!! Definitely recommend this company.
Claire M.
Posted
Great customer service! Loved the mattress.
Sam
Posted
Very good customer service, very smooth contact. I encountered a problem with my mattress, and they gave me a replacement after communication.
John L.
Posted
The coils in the hybrid mattress are very noticeable, they pop when you get up also. I tried to contact the company but everytime i try to get ahold of them again i just get a email that says they've merged my tickets and i just never hear back. I feel like they're just buying time until the return window is closed. Im trying to return it and getting nowhere.
Nancy
Posted
Without a doubt this company has the most outstanding customer service I’ve ever dealt with -mit ranks right up there with Nordstrom. I had a little problem and they took care of it immediately. They strive for 100% customer satisfaction and although a lot of companies say that, this company really means it. I wouldn’t hesitate to purchase from them again A 5 **** company plus!
Diana
Posted
Great product and excellent customer service.
