Nova CreditReviews of novacredit.com

Great company

Thank you Nova for your approval this has been a wonderful experience

Strong 4+ for me. I had an issue of Timeout or something while gaining documentation. The email response took some hours and the contact was pleasant the issue was resolved and completed Swiftly.

Worse credit agency. DONOT use them. Very slow and doesn’t provided support. I have near perfect credit score but NOVA kept email me stating my income info is incomplete more than 3 times without informing which part is incomplete. I connected both my bank account and my payroll account but 5 days later, I still receive the email stating incomplete. After I received approval, they continue sending email stating incomplete income information. Worse credit checking experience ever!

good service

On July 31, Nova Credit was unable to automatically connect with my bank so that my upcoming landlord could look at my bank accounts. I immediately informed Nova Credit. Nova Credit finally responded to my problem today, on Aug. 26. What a joke of a company.

Was asked to complete a verification of income thru Nova Credit for my apartment application. Submitted a paystub, seemed easy enough. Except the agent told me there was an error with the service and to try connecting my bank account. I do, but Nova kept sending email reminders to complete it every two hours, and I resubmitted my info the first couple times, but when I followed up again they said they still couldn't access it. I submitted a help ticket to Nova, and let them know the error code, but no one from Nova ever responded to me. I sent my paystubs and bank statements to the property management company, and they ask to try Nova one more time to no avail. They have to override the approval process. Apparently Nova's system struggles with state paystubs, and certain banks? Our lease start date was delayed by 7 days because of this. I will most likely also be writing letters to city council to get them to ban services like this, because i am also unable to pay my rent online through the same portal. The management company has been around for quite a while, but this seems like a new system for them.

I had to use Nova Credit to apply for an apartment. While I'm not concerned about the security of Nova, their verification of my income was completely wrong and counted me as only having been paid for the past two months at a significantly lower income than I was making. Thankfully the complex was very willing to work with me and accepted my paystubs and screenshots from my banking app of my deposits since January, but the whole thing was frustrating and stressful. I would encourage complexes to not use Nova as part of their screening process.