Average
257 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
257 approved reviews, newest moderated first
Charles W.
Posted
Hailey and Leslie worked with me to secure my SBA funding. In a few words, they were Awesome! Getting the bank letter they required and just reassured me NorthOne was with me. Thank you
Response from North One· Aug 16, 2021
Thanks so much for taking the time to leave this review. We will absolutely forward your kind words to Hailey and Leslie. Stay safe and take care!
Nicole
Posted
so far my experience with NothOne has been good. The set up process took much longer than expected. However, when I reached out to ask questions your customer service department was quick to respond.
Response from North One· Aug 16, 2021
Thank you for your review, Nicole. We're so glad to hear that our Customer Care team was able to provide you with a quick solution. We are always happy to help. Stay safe and take care!
Lonnie H.
Posted
I’ve tried to establish an account with them. I sent them my articles of incorporation and drivers license and they responded with the following. The decision to decline your application for an account could be due to one or more reasons, including but not limited to: the inability to verify your identity and/or business based on the information you provided, a particularly high risk type of business, an unsupported industry, or information provided from 3rd party vendors. It’s the pet industry. Every third person has a dog or cat they either need supplies or a hood hair cut. The process is confusing and I personally think they make their decisions on other unscrupulous factors.
Response from North One· Aug 16, 2021
Hey Lonnie, we appreciate you taking the time to write this review. We understand this may not be the desired outcome, and we apologize for any inconvenience caused. If we identify that your Account is not a great fit for NorthOne, our aim is to make the Account closure process as smooth as possible. For more information on why NorthOne may choose to close or suspend an account, here is a helpful article from our website: https://help.northone.com/en/articles/5360725-account-suspensions-closures Of course, if you have any other questions, feel free to message [email protected]. We’re happy to help as best we can. Thanks, NorthOne Customer Care
Alankit B.
Posted
North One Is The Best
Response from North One· Aug 3, 2021
We're so glad to hear NorthOne has been helpful to you. Thank you so much for taking the time to give us such positive feedback!
Nljackson65
Posted
I recant my previous negative review. NorthOne were prompt in their response to my concerns in inquiry. They have been patient and professional. My account was set quickly after a few more inquiries. I still feel that should have a customer service number for inquiring potential customers. But, they were so quick to respond to my concerns that maybe they don't? I've changed my reviews from 1 star to 5. --------------------------------------------------- I applied with two different online business banks, and one of them was NorthOne. I never heard back from them until I attempted to login to check and see if I could find out the status. Once logged in, they directed me to the option to make a deposit. So maybe they did approve my account?? I went through the deposit process and got the message that they needed to verify more information and that should be completed in 24 hours. That took 3 additional days. They have a number (332) 205-9253, and when you call it, it tells you to either make an appointment with a customer rep or email customer service. I emailed them, and long story short, because my email wasn't the same as the one I applied with, they couldn't answer any questions. I explained the email that applied with was an alias to my business email address, and that I'd be happy to provide any other information they needed, or can I please talk to someone. I was told the number is for customers only and that I need to email them from the email address that I applied for the account with. I was frustrated. First, I waited days to get a reply. Then, when I logged in, I found that they were ready for me to go to the next step which was make a deposit -- only to be told that I will need to wait an additional 24 hours for whatever else they needed to verify... The 24 hours turned into 72. So, I needed to call my hosting company to get my email name changed, which I did. convoluted Once I did that, I called and requested they terminate the application. I-am-done.
Response from North One· Aug 6, 2021
Hey there, we do apologize for the inconvenience this situation may have caused you. I’ll do my best to address your concerns in order. For account security, if you cannot contact us through your NorthOne app, we ask you to contact us from the email linked to your account. This is for us to make sure we are talking to the account owner. Secondly, while NorthOne does not have an inbound support phone line, we do offer all NorthOne customers the ability to schedule a phone call from within the NorthOne app. Lastly, while we’re still getting to know you and your business in the first 30 days, all new accounts have a 5-day hold on funds that are deposited into your account. After 30 days, most deposits will be available within 1-2 days. This process is outlined in the following article on our website: https://help.northone.com/en/articles/5091638-how-long-will-my-initial-deposit-take-to-clear If you have any questions about the above, please do not hesitate to contact us at [email protected]. We're always happy to help. Thank you for your understanding and our sincere apologies for any trouble this may have caused you. NorthOne Customer Care
Rodger
Posted
NorthOne has been wonderful.
Response from North One· Jul 22, 2021
Thank you so much for your review!
Michael G.
Posted
Great product
Response from North One· Jul 19, 2021
Thank you so much!
Tina-Henderson,NV
Posted
NorthOne has been awesome for my business. Setting up my business checking account with them was extremely easy and user-friendly. I'm a proud customer of NorthOne Bank. I highly recommend them to all business owners.
Response from North One· Jul 13, 2021
Thank you so much, Tina. We're so happy to hear that NorthOne has been helpful to you and your business. We really appreciate the 5 stars and you taking the time to write us a review. Stay safe, and have a wonderful day!
