North American BancardReviews of northamericanbancard.com

my name is Fred Green this company is a fraud and a scheme too defraud you do not do business with them and if you have you may want to find a way to contact an attorney and let's get a class action lawsuit together and get rid of them they are doing people wrong! they are misleading and they flat out why it all sounds very good till you find out who they're setting you up with they are a rip-off

TOTAL, ABSOLUTE, COMPLETE RIPOFF. Their sales agent, Amie Hobock, told us that there would be no charges unless someone used it to pay their rent, in which case all charges would be charged to the tenant. NO ONE EVER DID, and in the few instances where we tried to use their equipment. IT NEVER WORKED. So we assumed we were not being charged. I figured that Ms. Hobock would eventually pick up the equipment. Now I know why. THEY LIED TO US when they said there were no charges to us. THESE CROOKS WERE SIPHONING OFF CHARGES FOR TWO MACHINES even though we had only one that NEVER WORKED. If you enjoy being ripped off by crooks and thieves, North American Bancard is for you!

Where do I begin. This is hands down the WORSE merchant processor i've ever dealt with in my 15+ years in business. Currently, they've been holding nearly $3,000 of my money and are refusing to release the funds. Even after sending in all the required information and they still refuse to release my money. This has been going on for nearly 2 weeks and as of today, they STILL have refused to release my money. The "analyst" handling my account has been the worse person i've ever dealt with. They claim that she will be in at 1pm ever day and that they will mark it as urgent, i'll add all the team leads, i'll add her backup. With all of those people added to an email you would expect that a return message or an update, but no I get nothing. I have to call in EVERYDAY to get it myself. They sent my account to collections for a piece of equipment that I NEVER requested and NEVER received. I was never even sent a tracking number for this "equipment". They were trying to debit my account for things I didn't receive and for things I NEVER authorized them to charge me for, nor that I requested the equipment. Please understand that this company is terrible. Their customer service is non-existent, they come up with excuses EVERYDAY as to why they can't release your money. DO NOT do business with this company. My previous merchant processor had terrible customer service, but at least I got my money. This company has terrible customer service and steal your money, so don't deal with them.

We own a small business and have been with this company for a few years, but they keep charging us for all these hidden fees. One fee we tried to cancel back in January, when we called they said to go online to cancel. We called them yesterday and they said they had no record of a call or a request to cancel and that they could only refund us for the past 3 months of the fees for that. When we asked about the other fees they said each one was supposed to be there for a reason though the person I talked to was confused about what some of the fees even were. Terrible customer service.

We had been a long time client of NABC but after years of terrible service we switched. I called to let them know we were switching services and I needed to mail the terminals back. The CCR I spoke with gave me all the information on how to mail the terminals back, the address and the phone number to put on the fed ex label. This was in June 2018. In February 2020 I receive a statement from them. I called to find out why and they state our service had never been cancelled. I confirm with them that we had not had a batch since June 2018 and they agreed. They cancelled the service. Another 6 months later, August 2020, we get a letter that we are in collections for over $2000 because the terminals were never returned. I sent the fed ex receipt and they say this is not good enough since the tracking number no longer works and they cannot prove the terminals were delivered. According to their contract we had 10 days to return them from the cancellation of the service, I replied that they were sent back years ago and they said its our fault, that the terminals are now considered lost and we must pay for them... Absolutely Unbelievable.

Two months ago we received a settlement report from a NABANCARD approved and supported terminal for over 1,000 transactions for a settlement of over $50,000. To date, NABANCARD has been unable to account for either the settlement amount or the financial information for the 1,000+ transactions represented in the settlement. Neither the customer service representatives, or the unnamed folks on the "back office leadership" team have been able to provide any answers. Our last email communication sent almost two weeks ago has received no response. At this point, with the lack of disclosure and willingness to provide information on the part of NABANCARD, we're left wondering if we or our customers have been the victims of some sort of data breach. Avoid at all costs.

Stay away from these crooks...the worst company ever. If you do have an account with them and try to close it make sure you check your bank statements. they will slip fees and service charges, In my case a year and a half later, and not once but a few times. It is almost impossible to get your money back. How they are still in business eludes me. Returning the equipment is a nightmare and they try and charge you $895.00 for equipment that is worthless They are not even worthy of one star!!!!

Unbelievably Terrible. As other reviewers have stated, North American Bancard and its charlatan partners Sekure are the WORST. Sekure and specifically rep Vibeke "Vee" Pederson used the most aggressive tactics I've experienced in awhile to solicit my business, and while I was incredibly skeptical (due to a previous bad experience with Sage Payments) and demanded everything in writing as well as thoroughly read my documents, she still promised some things verbally and in emails, that later she denied and refused to honor (of course after I'd signed my contract). She completely blocked further contact, and later I was charged fees that were NOT in my original documents nor agreed to. Moving on after Sekure (who seems to just be middle/brokers for the sales process), North American Bancard has fairly good responsiveness and ease of use overall when I have a technical issue, however their fee structure, opacity of contract, and refusal to reverse fees that were accidentally charged is completely unacceptable. I (again) IN WRITING and even on a recorded phone call have proof that I DECLINED their auto-enrollment for their PaymentsHub paid service option (as they require), yet they charged me for almost a year and refused to refund me those fees, even to this day. One of my reps even had the audacity to use the reason that it was because I contacted them a lot to correct billing errors on their part and didn't deserve a refund. STAY FAR, FAR, FAR, FAR, FAR AWAY FROM SEKURE AND NORTH AMERICAN BANCARD. PERIOD.