Norelie UKReviews of norelie-uk.com

Response from Norelie UK· Sep 3, 2024

Hi, Thank you so much for your wonderful feedback. We’re thrilled to hear that our socks have provided you with the relief you’ve been seeking. It’s great to know that wearing them daily has made a significant difference for you. If you have any more questions or need further assistance, please feel free to reach out.

Response from Norelie UK· Sep 3, 2024

Hi, Thank you for your detailed feedback and for sharing your experience with the Norelie Aktivlife 2.0 knee support. We're delighted to hear that the replacement has been effective and comfortable for you. We also appreciate your comments regarding the delivery time. I will forward your feedback about the 'skip the line' shipping option to our courier team to ensure that we address this issue and improve our service in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from Norelie UK· Sep 3, 2024

Hi, Thank you for sharing your wonderful feedback! We're thrilled to hear that the insoles provided you with a comfortable walking experience. Your satisfaction is our top priority, and it's great to know that our product is making a positive difference for you. If you have any more questions or need further assistance, please feel free to reach out.

Response from Norelie UK· Sep 3, 2024

Hello, I sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand how disappointing this situation has been, especially when our stated policy did not align with your experience. This is not the level of service we aim to provide, and I regret that this misunderstanding has occurred. We are committed to resolving this issue for you promptly. Please provide your order details, and we will ensure that a member of our team contacts you directly to address this matter and provide the resolution you deserve. Your feedback is very important to us, and we will make sure it is noted to improve our service and policies moving forward. Thank you for your patience, and we hope to resolve this for you as soon as possible.

Response from Norelie UK· Sep 2, 2024

Hi, Thank you so much for your wonderful feedback! I’m delighted to hear that the Norelie ComfySole orthopedic inserts are providing you with the comfort you were looking for and that you’re thrilled with the benefits. It’s fantastic to know that Fab’s assistance was helpful and that you’ve decided to order another set. We truly appreciate your recommendation and your kind words. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support!

Response from Norelie UK· Sep 2, 2024

Hi, I am truly sorry to hear about the difficulties you’ve experienced with your order and the delay in receiving the correct size of support socks. I understand your frustration and sincerely apologize for the inconvenience caused. We are currently investigating what happened with your order and the delay in sending the replacement. Please know that we are taking your feedback seriously and are committed to addressing the issues you’ve encountered. We will ensure that we contact you directly to resolve this matter promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make things right. Thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to reach out.

Response from Norelie UK· Sep 2, 2024

Dear Stuart, Thank you for your feedback! We're glad to hear that your order arrived quickly and fits well. We're hopeful that our product will provide the comfort and relief you're looking for with your bunion. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Norelie

Response from Norelie UK· Sep 2, 2024

Dear Lee, Thank you for your feedback. We're glad to hear that you're satisfied with the product's quality, though we understand your concern about not seeing improvement with your bunion yet. Some products may take a bit more time to show results, but your comfort is important to us. Please continue using the product, and if you have any questions or need further assistance, we're here to help. Best regards, Norelie