Norelie UKReviews of norelie-uk.com

Response from Norelie UK· Mar 18, 2025

Hi, Thank you for your kind words! We're delighted to hear that you're enjoying the insoles in your slippers and that they’ve been a great addition to your daily routine. We hope they work just as well in your trainers! It’s also wonderful to know that you had a positive experience with our customer service. If you ever need any further assistance, we’re always happy to help.

Response from Norelie UK· Mar 18, 2025

Hi, Thank you for sharing your experience with us! We truly appreciate your feedback and are glad to hear that you’re hopeful for positive changes as you continue using the product. It’s still early days, and we hope that with continued use, you’ll notice even more relief in your feet and bunions. If you have any questions or need any assistance along the way, please don’t hesitate to reach out.

Response from Norelie UK· Mar 17, 2025

Hi, Thank you so much for your kind words! We're thrilled to hear that the insoles met your expectations and provided the support you were looking for. Your satisfaction means a lot to us. If you have any questions or need assistance in the future, feel free to reach out.

Response from Norelie UK· Mar 17, 2025

Hi, I sincerely apologize for the frustrating experience you had with your knee massager delivery. I completely understand how concerning it must be to receive such unusual delivery failure notifications at those early hours. Once the package is with the courier, we rely on their updates and estimated arrival times, which are typically included in the notifications they send. However, failed deliveries at 2:51 AM and 3:58 AM do seem highly unusual. This could indicate an issue with the address or an internal courier error, and I would like to investigate this further for you. To assist you properly, could you please provide your full order details? I want to ensure we resolve this issue and find out what truly happened. If you've already canceled the order, I can also check on the refund process for you. Your satisfaction is very important to us, and I appreciate your patience while we look into this. Looking forward to your response. Regards, Nicole

Response from Norelie UK· Mar 11, 2025

Hi, I sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We understand how important it is to receive clear communication, and I regret that this was not the case for you. Please know that we are always striving to provide the best support to our customers, and your feedback is invaluable to us. To resolve this matter as quickly as possible, could you kindly provide your complete order details? Once we have this information, we will reach out to you directly to ensure your return request is processed smoothly. Again, I truly appreciate your patience, and we are committed to making this right for you. Please let us know your details, and we’ll take care of the rest.

Response from Norelie UK· Mar 10, 2025

Hi, Thank you for sharing your experience! We're sorry for the initial sizing issue, but we’re delighted to hear that the correct insoles made such a difference for your comfort—especially in your walking boots. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy walking!

Response from Norelie UK· Mar 7, 2025

Hi, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with both our service and the product. Your feedback truly means a lot to us, and we're delighted to know that you are happy with your purchase. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!

Response from Norelie UK· Mar 7, 2025

Hi, Thank you for sharing your positive experience with our insoles! We're delighted to hear that they are helping align your injured ankle and providing relief for your bunion. It’s wonderful to know that they fit well in your shoes and offer the support you need. We truly appreciate your kind words and your trust in our products. If you ever need anything else, please don’t hesitate to reach out.