Norelie UKReviews of norelie-uk.com

Response from Norelie UK· Aug 20, 2025

Hi, Thank you very much for your positive comment. We are truly delighted to hear that you felt instant relief and that the socks are making such a positive difference for you. Your feedback means a lot to us, and we’re grateful you took the time to share your experience. Best regards, Norelie

Response from Norelie UK· Aug 20, 2025

Hi Marlene, Thank you very much for your positive comment. We truly appreciate your kind words and are glad to know that our support has been helpful. Should you need any further assistance, please feel free to reach out to us anytime. Regards, Norelie

Response from Norelie UK· Aug 19, 2025

Hi Jim, We truly appreciate your kind words and for sharing your experience with us. It’s wonderful to hear that you’ve been kept updated throughout the process and that Cherry was able to assist you promptly with your question. We’re delighted to know you would recommend Norelie UK to others, and we look forward to hearing how you get on with your order once it arrives. Please remember that we’re always here if you need any further support. With gratitude, Norelie

Response from Norelie UK· Aug 19, 2025

Hi Susan, We sincerely appreciate you taking the time to share your experience with us. It’s wonderful to hear that Cherry was able to assist you and ensure you received the correct size without any extra cost. We’re so pleased that you were happy with the resolution and our customer service. Your kind words mean a lot to us, and we’re grateful for your trust in Norelie. Please don’t hesitate to reach out if we can ever be of further assistance. With gratitude, Norelie

Response from Norelie UK· Aug 19, 2025

Hi Mary, We want to sincerely thank you for your wonderful feedback. We’re delighted to hear that after giving our ComfySoles a try, you’re already feeling the benefits in just two weeks. That’s exactly the comfort and relief we hope to bring to our customers. We truly appreciate your patience with the delivery and are so pleased that the product has met your expectations. Your recommendation means a lot to us—it’s the greatest compliment we can receive. Thank you once again for trusting us, and please know that we’re always here if you need any assistance or have more feedback to share. Regards, Norelie

Response from Norelie UK· Aug 18, 2025

Hi Sue, Thank you so much for reaching out and for sharing your honest feedback. I’m truly sorry to hear about your experience and I completely understand how frustrating this must feel. I’d like to kindly clear up a little misunderstanding — while our insoles may look similar to those you’ve seen on Amazon, the materials and design we use are researched, developed, and sourced directly by us to ensure better durability, comfort, and long-term support. That said, I absolutely want to make sure you feel valued and taken care of. I’ve personally sent you an email to go through your order details and explore the best possible solution for you. Could you please check your inbox (and maybe the spam/junk folder, just in case) and get back to me there? Once we hear from you, we’ll do our best to get this sorted quickly. We really appreciate you giving us the chance to make this right, and I’m here to help every step of the way. Warm regards, Norelie

Response from Norelie UK· Aug 14, 2025

Hi Janine, I’m truly sorry for the frustration and disappointment you’ve experienced. I want to assure you that we are not a scam—we stand by our products and our commitments. All of our items have the necessary certifications and approvals from relevant agencies before they are released to the market. I’ve already asked our team to reach out to you directly so we can arrange your return in line with our 90-day policy and get this resolved for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) so we can move forward and fix this together. Regards, Norelie

Response from Norelie UK· Aug 14, 2025

Hi Julie, I’m truly sorry you haven’t received a reply to your emails—that’s understandably frustrating. We’ve been handling a high volume of inquiries recently, but we’re doing our best to accommodate each one, and your concern is important to us. I’ve already asked our team to contact you directly so we can arrange your return and process your refund as stated in our 90-day policy. Please check your email inbox (and spam/junk folder just in case) so we can settle this for you as soon as possible. Regards, Norelie