Nolah SleepReviews of nolahmattress.com

Placed order on 5/26. Paid extra for quicker shipping. It’s 6/5 and Nolah still hasn’t updated estimated shipping or shown product has made any progress in production. Have reached out to Shop and they’re waiting on their response. Is Nolah a legitimate company or did I just get scammed?

Purchased three mattresses. One was defective. Nolah claims lifetime warranty. When I sent photos of the defect, they closed my ticket. Very unprofessional from a company I have invested thousands of dollars in! WIll never buy from Nolah again.

My opinion of this company went from good to bad in short order. They were good to deal with on the front end and shipped the mattress I ordered fast, but it went downhill from there. The Nolah Signature 12 memory foam mattress I ordered was never medium firmness as described, but hard as a brick, like 9/10 firmness. It makes me question the many glowing reviews that this company has, since I highly doubt my mattress was anomalous. As a side sleeper with shoulder and hip issues, this bed was horrifically bad to sleep on. But that's far from the only issue I had/have with them. After the 30-day trial window elapsed they require you sleep on the mattress, further problems arose. Arranging a pickup through their network of non-profits that donate the mattress took over a week, much longer than other bed-in-a-box companies I've tried. Then, after submitting the pickup companies receipt, they began dragging their feet on refunding me the $1,200 for the mattress. It's been over a week and I still haven't gotten the refund issued, despite reaching out. They keep telling me that they're "processing the refund" which is bunk, it doesn't take that long. When I compare this to their competitors from whom I've ordered and returned mattresses, they issued a refund within 24-48hrs, regardless of whether it was a weekend. I'm giving this until Monday and then I'm calling my credit card company to involve them. I'm royally annoyed because $1,200 isn't chump change by itself, but also because I've already purchased a replacement and want my money back towards the new mattress.

This has nothing to do with the mattress. Simply it was not a good match for my wife and me. Rather this is 100% to do with this companies lack of adhering to its stated policy regarding returns listed on its own website. We are now (2) weeks from when the mattress was picked up from the firm that they use. No issuance of a refund and the only correspondence received was acknowledgement of the return when WE reached out. Why is the (2) weeks important? This is their claim via email that it takes to receive a refund. Which by the way is NOT listed on their website.