Northern Neck Insurance CompanyReviews of nnins.com

We had what we thought was minor damage from some coals in the chimney flue. 2 different companies confirmed that the chimney and fireplace needed to be completely replaced. We placed our complaint and within one hr George had taken all of our info and dealt with the servicing company. Totally professional and very responsive.

Betsy Gough was thorough and quick at responding and taking care of everything! I was crushed when I had to throw away a months worth of groceries. This really helped out when times have been tough and I appreciate it so much.

Formally writing to express my concerns regarding the handling of my water damage claim (Claim #CLM-00126726). After multiple discussions with Supervisor Justin Tuck and Claim Adjuster James Kay, I believe the matter has not been managed appropriately. I am requesting that this issue be escalated for further review by higher management. I was informed that my claim would be denied due to my engagement of a contractor to begin repairs. However, I was not made aware of any such restriction prior to the contractor’s involvement. This reasoning for claim denial appears to be inconsistent with the guidance provided to me and with industry practices. Additionally, I submitted photographic evidence of the water damage, but both Mr. Tuck and Mr. Kay informed me that the photos could not be accepted. When I mentioned that photos had been accepted for a previous claim, I did not receive a satisfactory explanation as to why these particular photos were being rejected. Furthermore, I found Mr. Tuck’s response to my escalation to be unhelpful. Rather than working towards a resolution, he became dismissive, and when I inquired about the previously offered hotel expense due to the damage, he stated, “Well, we don’t have to offer the hotel expense,” which I found unprofessional and discouraging. This entire process has been extremely stressful and frustrating, and I have not felt that my concerns have been adequately addressed. I believe the overall handling of this claim has lacked empathy and urgency, which has only added to the difficulty of this situation. Given the circumstances, I respectfully request that this matter be escalated to senior management for further review and resolution. I would appreciate the opportunity to discuss this issue in more detail, and I am available for a follow-up call at your earliest convenience

The claims team was very responsive and helpful during the process.

Virginia was excellent! She answered all my questions and helped me make decisions that saved me money on my auto policy without changing my liability coverage. She’s an excellent representative of Northern Neck Insurance. You are very fortunate to have her on your team!