Great
186 reviews
NJACCESSORY-CLOSEDHonesty, pricing, process and quality scores appear once 5 customers have rated them.
NJACCESSORY-CLOSED is listed under Home Goods Stores.
NJACCESSORY-CLOSED (njaccessory.com) has 186 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
186 approved reviews, newest moderated first
Adrienne R.
Posted
I was looking to buy a Sony camera for underwater photography. I found the best price on the internet here. I received my brand new camera in less than a week from order date! It is perfect for my needs! Thank you NJA!
Chuan C.
Posted
Had a great buying experience - every was ok and will purchase again thanks.
Angel L.
Posted
I was a little skeptical about buying directly from warehouse . Going there in person, I found the staff and personnel to be very helpful and knowledgeable. They helped me through the purchase and saved me some money. I will definitely buy from NJA again and I will be recommending them to anyone I know who may be looking for camera equipment. Thank you NJA, thank you Victor.
Jorge
Posted
I wrote 3 days ago mentioning that I did not my purchased camera Sony Alpha 7S III nor I received my money back. Today Feb 10 I indeed received the camera, however I paid for Priority Air and arrived 20 days LATE ! The customer service was poor, they changed the narrative a couple of times and instead of apologizing they were rather aggressive, called me childish for making several phone calls trying to find out why I hadn't received my camera, among other things that I will not mention. Finally the camera is with me, there was no Fraud but not impressed with Customer Service
Jessica P.
Posted
HORRIBLE. harassed my mother and I and said we were committing fraud because THEY didn’t send my camera lens 3 different times. Victor or Max, Im still not sure who’s who, were extremely inappropriate and said horrible and rude things to myself and my mom. This camera was ordered through children’s wish for myself. Because of the rudeness, we stopped talking with them directly and let Children’s wish handle it. Then a few weeks later, this guy calls my MOTHER directly and is saying we’re scammers and a lot of mean things. I still don’t have my lens. Apparently I called and said I wanted it sent to Ontario? That never happened. They are CROOKED SCAMMERS. Do not order ANYTHING from them. REPLY (more info): I am not a well known fraudster lol. That’s a complete lie. I never said I was paraplegic or disabled. I don’t know if someone else called pretending to be me but none of that is true. Also at first they agreed that it was their fault that the lens wasn’t sent. They said it wasn’t scanned or something. Also, they sent a completely different camera than ordered. I got a T7 when they ordered a T6. Also IM NOT THE BUYER. make a wish was. So I can’t be on a fraud or scam list when it wasn’t me who purchased this stuff. Authorities didn’t agree with them, they told make a wish that they could take legal action but they figured it wasn’t worth it. Also, if I was going to scam something out of my wish spree, it would have been something more valuable like the camera itself or the giant TV. this guy on the phone was telling me that he’s not my boyfriend and to stop calling when I was trying to figure things out. He called myself and my mother names. I’m not responding again or saying anything else. But you can Google my name to see I’m a cancer survivor. And that I got a make a wish. And we also didn’t ask for a full refund because of the lens. We wanted to send the whole thing back to be done with this BS company.
Response from NJACCESSORY-CLOSED· Apr 19, 2022
Jessica is well- known fraudster that was reported to Canadian authorities for further investigation. We shipped all, and it is correct and complete [CAMERA + LENS + ACCESSORIES] on the 1st shipment.. Delivered On 12/21/2021 1:14 P.M. see attached for signed Proof of Delivery (POD) ; the dimensional weight confirmed the camera body + lens + packaging = 4lbs Jessica, the recipient, called in and claimed on 2 separate occasions that she did not receive the lens- THIS IS IMPOSSIBLE AS I AND OUR SHIPPER PERSONALLY ADDED THIS LENS TO THE BOX AND SHIPPED IT –[SEE ATTACHED FOR 2nd and 3rd POD]. We reluctantly shipped her the lens again 2 more times [just by taking her word for it as she, Jessica complains that she is a paraplegic or is disabled in someway] - we were just trying to do the right thing for this buyer. Shipment 1- see attached file "1st shipment " 12/16/2021 1Z71Y4W4DH92694127 Oceanside NY Fulfillment Warehouse UPS Worldwide Expedited® - 1 Signed POD and delivered to address provided by Walmart. xxxxx Pleasant Grove Rd Route 220 Grand Tracadie, PE C0A 1P0 CA Shipment 2-Jessica called in and gave us this address to ship the lens; 12/23/2021 1Z71Y4W46891877736 Oceanside NY Fulfillment Warehouse UPS Standard® Jessica Perry xxxxx Pleasant Grove Rd York, PE C0A 1P0 CA --3RD shipment - Another call in and ask us to ship to this address and we confirmed with her before any shipment was sent 01/10/2022 1Z71Y4W46890403178 Bobbie-Jo Make-A-Wish xxxxx Terragar Blvd Mississauga, ON L5N 8G7 CA The 2nd and 3rd shipment went to those addresses respective above; Please have buyer check those locations thoroughly for the package; Moreover, the canon lens value $90 was shipped a total of 3 times plus shipping , taxes and duties; we are out over $450 USD- The scam Jessica and her Mom tries to perpetuate is one where they would receive the shipments and then claim, complain that the main item was missing and of course tries everything to get a FULL refund (How is that fair?). They tried a chargeback and were denied. They then filed a report with canadaian commerce authorities, and they had indeed contacted us, but in the end sided with us and rebutted their claim. This buyer then treated us with negative feedback unless we gave her, Jessica a refund, which of course we refused. This buyer is now being reported to all major buying sites and we are corporating with Canadianian authorities.
R. F.
Posted
On 12/7/21 I ordered a Nikon p1000 and they charged my card immediately. By Mid-December it was clear that they didn't have it in stock and I sent them an email and called to cancel the order. They did not acknowledge either. on Jan 20th I spoke with their rep Max who acknowledged the cancellation and said a credit would be issued back within 3 days and sent me an email to confirm. Now on Jan 28th there still is no refund and yesterday Jan 27th I received an email that the order shipped on Jan 26th!!!! Their "Customer Satisfaction Team", does not pick up the 888 phone line. It seems they listen to the messages left and then decide to respond. If I could give less than a 1 star rating I would.
Response from NJACCESSORY-CLOSED· Apr 19, 2022
We sincerely apologize for this experience and there is no excuses. We do now have several systems in place to update buyers, both emails and text notifications. I do show this buyer was fully refunded and we are very sorry for this experience. Shortages coupled with being short-staffed was very difficult.
Gary S.
Posted
Excellent price and good service. Items arrived in good order and in great condition. No issues. All was as promised.
catherynmay L.
Posted
Called in for my lens order and they offered to upgrade the shipping since I needed it sooner. Costumer service 👍. Will recommend these guys. Thanks”.
