Ninja PatchesReviews of ninjapatches.com

Great customer service!

We sent in a simple, one-color SVG file of our logo and placed a +$400 order for patches, along with a simple note requesting a white background for the patch. What we got back was an all-white logo with parts of a black background. There was no confirmation, and no questions were asked at all. When we went through their "Satifaction guarantee" and explained the mistake, their 'support team' quickly explained we were the ones who made the mistake and they would give us a 50% coupon on our next offer. I've never had a customer support rep explain that the issue was the customer making a mistake and refusing to acknowledge any kind of error in a blatantly wrong product. Thank God for Amex. Won the dispute in about 20 min. What a joke of a company. UPDATE: Follow up phone call was to clarify we were in the wrong - offer was made to re-make them at cost. Reccomend doing business if you are on no time tables, like doing things multiple times, and enjoy working with companies who blame customers. Just read the other reviews here.

Terrible company. This is not a review of the patches because I honestly do not know what they are like as I never got them! Tried to email them 2 times during the process of having them go into production about when I could expect them to arrive and then never replied to either message. When calling their 24 hour, 7 day a week phone number I spoke with what basically turns out to be people answering the phones with basic information at their disposal. Unfortunately, the firSt time I called they told me I would have my order by a specific date so there was no need to pay extra to expedite the order. That information was absolutely inaccurate and when calling back after the second unanswered email, they told me they had to contact the patch people to find out what was happening and that they would email me or call me. 4-5 hours later I had to call back myself to only find out that they still didn't know. I was told because they were still "in process" they couldn't give me a refund. I emailed them yet again after trying to reach the "patch people" via their live chat which was no more than a bot. I emailed them demanding a refund and they only ever got back to me after I mentioned I was going to file a dispute with my credit card company. My opinion .. there are other companies out there that will respect their customers enough to respond to an email and also do what they say that they are going to do that there is no need to subject yourself to ninjapatches and hope they can deliver on their promises

Excellent quality and service. Design and ordering process was not complicated, company reps accessible, responsive, and helpful. Highly recommend

The quality does not meet the price. It was pretty expensive to get 25 of these made and the quality just isn't good. They are REALLY thin and the border isn't even. They look nothing like the advertised. UPDATE: Tried again to give this company another chance and it was a mistake I wont be making again. The embroidery turned out horrible on one order. You couldn't even see what the image was and I was not contacted about a possible issue with the logo I sent. After contacting customer service they said it was my fault and would not refund the order. The second order turned out fine enough to use but the glue on the back is HORRIBLE. Even following all heating instructions with my commercial grade heat press they will not stick to my hats. Don't waste your money.

I thought they would be bigger than what they were. Go there nice as a decoration for her pants but not to cover a significant hole.

Ordered leather patches to apply to baseball Caps and they turned out great! Arrived on time and were easy to apply. Planning to place another order for PVC patches next.