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556 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 77 reviews with 1 star · Clear filters
Kevin K.
Posted
I still do not have access to the items I bought.
Response from Ninjacators LLC· Oct 23, 2023
Hello Kevin, I just reopend one of our support ticket we had last week. Please have a look and I am sure that will solve your account issues.
George S.
Posted
Don’t not give ninjacators your money! Reply: The indicators are amateur, and the ones that seem to be good don't load. maybe they are outdated or just simply poorly made but after several exchanges its clear why you only have a replace policy, which should have been my first red flag with this company.
Response from Ninjacators LLC· Oct 17, 2023
Hello George, thank you for your review. Do you mind letting us know what caused this bad review? I see that you worked with our support team and we honored our love it or replace it guarantee. Was the requested exchange not to your satisfaction?
Kumara
Posted
problem still not solved.
Response from Ninjacators LLC· Oct 4, 2023
Hello Kumara, can you please reach out to [email protected] and let us know how we can help?
Moh
Posted
Too much noise and no trial.
Response from Ninjacators LLC· Sep 26, 2023
Hi Moh, We appreciate your review. The 5 Day Trade Setup Workshop focuses on trade setups that don't rely on any specific tools. Is there something specific you'd like to try out with a free trial?
Marvin R.
Posted
Signal Lab still in Beta 8 months after purchase
Response from Ninjacators LLC· Aug 8, 2023
Hi Marvin, I would like to clarify that our Signal Trader Lab was introduced in late April of 2023. It's worth noting that our previous Signal Lab has been accessible for over two years. Therefore, there seems to be a misunderstanding regarding the product you are referring to. The period you mentioned, eight months, does not align with its availability. Our support team would be happy to help, please let us know a good time to give you a call. Thanks!
Craig G.
Posted
There indicators and Bots do not work, the guarantee on gives you another product that does not work, Fracktel edge,SP 500, bot all loose money
Response from Ninjacators LLC· Jul 20, 2023
Thank you for taking the time to share your concerns with us. We proudly uphold our 30-day 'Love It or Replace It' guarantee, as we have full confidence in our ability to find the perfect product to meet our customers' trading needs. While we're grateful for the positive feedback from the majority of our customers, we understand that each individual's experience is important. Please reach out to our dedicated support team and we'll be happy to help!
Silvio P.
Posted
Their trading bots are a scam, they are super hard to setup and have many bugs, if you think this is your solution for your hard trading life, forget about, I lost many hours trying to setup their bots, but it never worked. Do not waist your hard earned money with them. My advise is study and make your money trading based on your own skills. My 5.000 USD refund was never done, the contract they made you sign has many tricky details that let them get away from the refund obligation. SCAM SCAM SCAM
Response from Ninjacators LLC· Jul 12, 2023
Thank you for taking the time to share your feedback about our product. We genuinely appreciate your honesty, and we're sorry to hear that you're not satisfied with your purchase. The Signal Trader Lab refund we've granted for you was processed a few months ago. Regarding your Robot Lab purchase, we did investigate this matter further to understand the specific issues you encountered and find a suitable solution. As far as I can see, you did not provide the necessary information to be eligible for a refund. To get you to a eligible point, please reach out again to our team to help you thru the process or follow the instructions we've provided.
Eric P.
Posted
No support at all. The guy who promotes the products can barely get through a sentence without six umms...uhh...(stragedies) he says. One positive review on here. I know people who have purchased this for trading funded accounts and Z E R O support.
Response from Ninjacators LLC· Jul 17, 2023
Hello Eric, Thank you for your review. Based on our ticket history, it's evident that our support team provided you with assistance and addressed all your inquiries. Feel free to contact our support team once more if you require further assistance or have additional questions. Should you prefer a callback, just like last time, that's no problem at all. We're available and ready to assist you.
