NILI LOTANReviews of nililotan.com

Having been on the receiving end of some poor online experiences in recent months, it was a pleasure to deal with Nils Lotan, fast efficient delivery and great communication - beautiful dress too.

I too, have had issues with Brianna and refused correct my refund. I was treated rudely, yelled at and rushed. I’m a loyal customer and spent approx 5000$. I finally received an email that misrepresented my concerns with an alleged manager who never spoke to me. I asked to speak to a manager over 10 times in the call. I am out several hundred dollars and plan to return everything! I do not recommend this company. Poor customer service —abusive!

updated June 27: Nili Lotan customer service finally got back to me thanks to Allie from their Client services. They provided a return label for me to ship the item back. I'll update again when they refund me. Here is the original post: I purchased a leather trench coat from Nili lotan website. Upon receiving the coat, I was immediately taken aback by several issues. First, the dart seam on the back of the trench coat appears quite different from shown the website. Visibly, seams on shoulder straps are exposed and look poor quality and in fact the seaming looks completely different throughout, completely lacking the craftmanship one would expect from Nili Lotan. Also, I discovered unsightly scratches on the front. IN one word, it looks like a different coat, and an extremely poorly made one. The "leather" looks fake and emits such a strong chemical odor that it caused discomfort in my eyes and nose. It's unwearable. I noticed that this item ships from a warehouse. I was wondering whether these above issues are simply a variation or the warehouse actually carries a different line using lower-quality materials and manufacturing processes sold at lower prices. I contacted their customer service about the deviation and ask if I could return or exchange. Someone replied and said that her manager will get back to me, but of course, I never heard from them again. More than 1000 dollars went down the drain. I found other quality issues before this one. Will never buy Nili Lotan again.

I have been an extremely loyal Nili Lotan customer, having made multiple purchases through the past couple of years. I have six pairs of Nili pants. I always wear an 8 but I’m two pairs that run small (according to reviews), I order 10s . I ordered the Joan pant off of sale, understanding it was not returnable I ordered a 10 as a review said it ran small. They are sized like a 4. Brianna replied that they are working to correct sizing inconsistencies however refused to address my issue. Horrible customer service. They have lost a loyal customer.

The best buy ever. Fits are immaculate.

I purchased the East Hampton pants, which retail at $350. The quality is terrible! I wore them exactly once, bumped lightly into a dishwasher, and they tore a hole through the pants. Don't waste your money since they can't take even the most basic wear & tear. The customer service team claimed it wasn't a "manufacturing defect" and therefore they would do nothing, which implies that the product is merely meant to be below the quality of fast fashion. And honestly, for a fashion boutique aiming to be high end, you'd think it would make more sense to simply replace the pants or offer to repair them. They offered zilch.

Same problem / the WORST CUSTOMER SERVICE EVER ! No communication - I verified with my bank that payment was made but have yet to receive any acknowledgement or information about my purchase - it’s been several weeks !!! Beautiful line but I’ll never purchase online from them again ! This us beyond absurd ! Inexcusable !!!!

Having been a devotee of the brand - I will never use them again. They have the most ridiculous returns policy. I understand what final sale means… and could accept that - however… I ordered a pair of size 4 Jenna pant… my size the size I always purchase… they arrived. Beautiful, with size four tag - but not! Size 4 is 33 in waist (hipsters really) these new ones were 37 inches! I asked to return and get pair that were 33 inches… to be told by BRIANNA there was nothing wring with the batch’s - they were the correct size!!! They’d rather patronising email saying I should use the size chart… I always by size 4… that’s my size! Rude and unhelpful - they finally gave me a credit note - but said they would not do that again! So I’ve sent the trousers back with a note saying measure these and look at size… they are not a 4. Nili lotan should be ashamed of the customer service she provides. And apparently, I’m not alone in that opinion.