Great
268 reviews
NICE inContactHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
268 approved reviews, newest moderated first
Sales C.
Posted
I use InContact Everyday, working as a Support Sales Role. It’s helps with being up to date with calls in queue and pulling calls and agent dialer States. Overall, my experience using incontact 3/5. Would prefer more real-time reports, such like real-time Agent adherence.
Dawn W.
Posted
InContact has had issues more times that it should for such a large vendor, including outages. I find their reporting difficult to understanding as many of the categories overlap. You cannot delete skills without paying money which makes for a messy system.
Response from NICE inContact· Oct 1, 2019
Hello Dawn, Thank you for your comments. We are striving to improve every aspect of our product and service to make your experience better.
Joe C.
Posted
Love Working with inContact and love how easily customizable the tool is. They just have to improve on listening to the customer enhancement requests and bug fixes and be more prompt when it comes to those.
Response from NICE inContact· Sep 12, 2019
Hello Joe, Thank you for your comments about the customizable aspects of CXone and your feedback on response times.
Lisa R.
Posted
Trustpilot has been a great tool for us to gain insight into how our clients view our client servicing. It has also served as a great tool for congratulating staff on a job well done and to use as a mechanism for feedback and coaching.
Kishen H.
Posted
Works excellently when all things are going well.
Response from NICE inContact· Sep 12, 2019
Hi Kishen, Thank you for taking time to post your review. We're constantly working to improve your overall experience.
Sereatha C.
Posted
Everything has been working well with NICE inContact.
Response from NICE inContact· Sep 12, 2019
Hello Sereatha, Thank you! We're glad you're having a good experience.
Kevin S.
Posted
Customer service is severely lacking.
Response from NICE inContact· Sep 12, 2019
Hi Kevin. We'll share your concern with our Services team. Thanks for your comments.
Phil L.
Posted
My experience was excellent. The tech support was very helpful and quickly got my phone up and running. It is a pleasure working with your company.
Response from NICE inContact· Sep 12, 2019
Hello Phil, Great review! We're glad you're having an excellent experience.
