NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact reviews

268 approved reviews, newest moderated first

Derek
Posted Sep 17, 2019
robust contact center solution
robust contact center solution
Response from NICE inContact· Oct 10, 2019
Thank you for your comments, Derek.
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Karen Z.
Posted Sep 17, 2019
We had a tough time with transitioning…
Best decision! We had a tough time with transitioning to NICE inContact but once up and running it has been fantastic. I can't speak highly enough of our salesperson. She intervened at critical points in the transition. I would recommend the service. It's made a world of difference in our call center for the past 18 months.
Response from NICE inContact· Oct 1, 2019
Hi Karen. We're so glad you're having such a good experience now for your call center!
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Richard
Posted Sep 17, 2019
Overall, good experience.
Overall, good experience. There have been a number of issues that have been severely limiting and support has not been great.
Response from NICE inContact· Oct 1, 2019
Hi Richard. Thank you for your review. We would like to help you resolve this, but we'll need to work with you directly. Please send an email with your account name and contact information to [email protected] so that we can work together to make this better.
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E. C.
Posted Sep 12, 2019
I enjoy the ease and functionality of…
I enjoy the ease and functionality of the products.
Response from NICE inContact· Sep 18, 2019
Thank you for taking the time to post your review!
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Leo B.
Posted Sep 11, 2019
Good system compared to the ones we…
Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.
Response from NICE inContact· Sep 18, 2019
Hello Leo. We appreciate your comments. Thank you!
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Devan
Posted Sep 11, 2019
Reporting is pretty awful within…
Reporting is pretty awful within incontact. It's all manual and stuck in the early 2000s
Response from NICE inContact· Oct 1, 2019
Hi Devan, Thank you for letting us know. We are working with our product team to improve our reporting capabilities.
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Jaymee K.
Posted Sep 11, 2019
Great product and are actually adding…
Great product and are actually adding to a second instance.
Response from NICE inContact· Sep 18, 2019
Jaymee, we are happy to hear that our solution is working well for you. We look forward to expanding our relationship with you. Thanks!
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Overstock N.
Posted Sep 11, 2019
Forward-looking future-proof tech company
NiceinContact has been a great partner for our IVR and Telephony system migration. There were some bumps initially on the way, with lack of clarity on the PMO side -- but after a couple of discussions and discussions -- things are back on track. We have had a solid support from the executive leadership team at NiceinContact and are cruising along great.
Response from NICE inContact· Sep 18, 2019
Thank you for taking the time to review NICE inContact. We are happy to be working well together now.
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