Great
268 reviews
NICE inContactHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
268 approved reviews, newest moderated first
Tiffany W.
Posted
This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns. It also give our clients proper insights on our products and services.
Pranjal S.
Posted
Great company with a better mindset people
Elias E.
Posted
Great and amazing software to use.. I love it.
asc escalation S.
Posted
It glitches alot. Sometimes my agent doesnt pull up and sometimes my chats dont come through.
John O.
Posted
NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.
Caroline
Posted
My experience with NICE inContact has been positive. In the 2 years I have used CXone and worked with NICE, I have seen great growth and positive changes in their process and tools. I enjoy the members of the NICE team who I work with and receive exemplary service from our company's assigned TAM. CXone is ever evolving and I have enjoyed seeing the improvement of products used by our team.
Muhammad Hassan H.
Posted
The ability to listen, coach or transfer calls. Tasks are easy to perform most of the time. It is also nice to be able to pull both calls and chats at a later date. Sometimes you automatically get logged out and you have to start things from beginning again. The UI is easy to use but isn't very smooth. It gives out good value for money but in most cases you feel it isn't.
Katie
Posted
Talk about a system that packs a PUNCH! We have all of the tools we need to assist our callers in the best way possible. The system allows for any report you can dream of, for your leadership team to utilize.
Response from NICE inContact· Sep 4, 2020
Thanks for your feedback, Katie!
