NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact reviews

268 approved reviews, newest moderated first

Vladimir
Posted Oct 24, 2019
InContact
We use InContact and it works for us.
Response from NICE inContact· Oct 30, 2019
Glad to hear it is working for you!
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Simon
Posted Oct 24, 2019
Room for improvement
Customer service and call quality could be better.
Response from NICE inContact· Nov 25, 2019
Thank you for the feedback Simon. We will make sure to pass along your feedback to our customer support team.
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David
Posted Oct 24, 2019
InContact is easy to work with.
InContact is easy to work with.
Response from NICE inContact· Oct 30, 2019
Thanks for the review!
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Mike
Posted Oct 24, 2019
I'm always finding way to better use…
I'm always finding way to better use NICE inContact. It's a very versatile product.
Response from NICE inContact· Oct 30, 2019
Glad to hear it is working for you in many ways!
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Amanda
Posted Oct 24, 2019
It is a bit outdated and not as user…
It is a bit outdated and not as user friendly as I could be,
Response from NICE inContact· Oct 30, 2019
We are sorry to hear this, Amanda. Thank you for the feedback and we will pass it along to appropriate teams.
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Nicole
Posted Oct 24, 2019
InContact has been great
InContact has been great! Dave has been amazing helping us work through bugs. Everything is very diverse and allows us to be more advanced in what we can offer our customers.
Response from NICE inContact· Oct 30, 2019
Thanks Nicole! We are happy to hear our exceptional team has been supporting you.
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Paul
Posted Oct 24, 2019
Very powerful contact center solution
My company mostly performs outbound calls vs inbound but the options at our disposal for outbound are very impressive. The learning curve can be steep depending on how complicated your configuration is but after 5 months I feel competent.
Response from NICE inContact· Oct 30, 2019
Thanks for the feedback Paul! We are glad you got the hang of it and will pass along your feedback.
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Ron
Posted Oct 24, 2019
Their customer support and Technical…
Their customer support and Technical Account Manager's are great to work with. Stay away from Tech Support. Their phone system works flawlessly, stay away from the chat system they have. We had issues from day one that took over 18 months to get fixed.
Response from NICE inContact· Oct 30, 2019
Our teams always strive to deliver great customer service. We are sorry to hear about your initial chat issues. We will make sure to pass along your feedback to our development team.
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