Excellent
305 reviews
Nexus SmokeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Nexus Smoke - Online Vape Shop - Disposables, Vape Mods, Kits & E-Liquid and with these we challenge the usual narrative in the vaping industry. We're carving out a unique path where nicotine cravings are satiated, yet health remains at the forefront. In an era where smoking-related health consequences are too serious to ignore, we strive to provide a healthier, alternative solution.
Nexus Smoke (nexussmoke.com) has 305 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 5 reviews with 2 stars · Clear filters
Amy R.
Posted
Received vape that was dead and unusable. Because I ordered six of them by the time I opened the defective vape it was after five days. They will not make exchanges nor give refunds after five days. I just wasted my money.
Remy M.
Posted
Their rewards program is rubbish. You have to spend $50 every 21 days to get $5 “reward”. If you spend $99, you still only get $5. So no reward for the extra $49. It is also not cumulative, so spend $49 on 10 orders… no reward. Again any reward expires in 21 days. It is insulting. The shipping often takes a week. It’s about 50/50 if they have my goto in stock. I only give them 2 stars instead of 1 because their normal pricing is reasonable (not great). PS: If they respond below, saying I’m not a customer, keep in mind that this is a standard response from companies responding to reviews. Even if true, you don’t need to be a customer to read their rewards program rules or to check stock levels.
Alex S.
Posted
I purchased the 50k puffs! Inaccurate!! I get just as much from a 20k puff
Laura T.
Posted
I'm having an extremely hard time right now, I want to change this to 5 stars because of all the good reviews and all the products. But I placed an order and they've taking my money, but there's am issue with my ID. I'm trying to reach customer service, but they aren't responding now, after Vanessa was very nice and told me to send her my old ID and it would be fine, as long as the address matches the billing address. It's a $109.07 order and now that money is taken, and I'm getting no replies. What is going on? If it needs to be canceled and redone I'll do it, it's an order for myself and my 2 friends we are 28, 38 and 44. So please can someone help me?
Michael D.
Posted
They have a horrible 5 day return policy even for products that are acting dangerously and could cause fire or explosion. They have yet to give me any discounts for doing video reviews as promised. First sale was great but after the sale they are not good.
