Poor
44 reviews
NEXT STOP MOVING & STORAGEHonesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 30 years of experience in the moving and storage industry, we provide the best solution to your moving needs. Thanks to word-of-mouth and lifelong clients, we are moving 9,000+ clients every year
NEXT STOP MOVING & STORAGE (nextstopmoving.com) has 44 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
44 approved reviews, newest moderated first
Joshua
Posted
Great service Great price and Great customer service and care also i would love mention Said and he's team they did an amazing job did an incredible job highly recommended
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
thank you for choosing our company and for taking the time to share your positive experience with others. Your support means the world to us, and we look forward to serving you again.
David L.
Posted
Second time use this fantastic moving coming. Family owned and they treat YOU like family, Used them for a small move out of storage unit yesterday. Excellent customer service by our movers and moving specialist. Going to use them again in a month to move our entire household effects. HIGHLY recommend them.
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
thank you for choosing our company and for taking the time to share your positive experience with others. Your support means the world to us, and we look forward to serving you again.
Charles
Posted
Everything went without a hitch. The gays were great. Very courteous and professional. Wrapped and took great care with all of our stuff. Very reasonably priced. Would highly recommend.
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
Thank you for your high appraisal! We wish you the best in your new location!
Wayne R.
Posted
We had a short, easy move within the same community. Next Stop Moving & Storage did a great job for us beginning with the first phone call. We would highly recommend them! Thanks you!!
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
thank you for choosing our company and for taking the time to share your positive experience with others. Your support means the world to us, and we look forward to serving you again.
Amelia I.
Posted
I was recommended this company by my brother. They do quality work efficiently I'm using their services again in March. They took apart everything and put them back together correctly. They were done moving my stuff in before I finished cleaning my old place.
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
Your support means the world to us, and we look forward to serving you again.
Joyce K.
Posted
They picked up my things at 7:30 was told be there 2-6. That was July 9th Tuesday. Then changed amt from 2100 to 3600. Told them I'll sye them then lowered 3200. Paid 50% finished 9 pm. Half truck already full. Now can't reach them about delivery Saturday. Very bad business.
Response from NEXT STOP MOVING & STORAGE· Jul 25, 2024
Thank you for reaching out and sharing your concerns. I apologize for the difficulties you’ve experienced with your recent move. I understand how frustrating it can be when there are unexpected changes and communication issues. We understand that you were expecting delivery on Saturday and are now facing challenges reaching the movers, we will investigate why there has been a lack of communication. Sorry to hear about the issues with the payment process and the full truck. It’s important to us that we handle all aspects of our service transparently and efficiently.We will work with our team to improve our communication processes to prevent similar issues in the future.
Nea
Posted
They are fraudulent and scammers. On the day of move they were asking us to pay more after being quoted a certain amount after inventory check. They never pick calls or revert to calls. Save your self from fraud and never book them. We canceled our move with them and booked someone else
Annalisa P.
Posted
After reading dozens of positive reviews from multiple sites, I trusted this company. The sales rep assured me that a 26 ft truck would deliver to my final destination (as my apartment building would not allow a semi truck at arrival). The pick up was relatively smooth except for the giant semi truck that showed up and blocked half the neighborhood. They arrived relatively on time (communication was good) and on the agreed date. I paid for Direct Delivery - which was an extra $900 and my things were supposed to arrive on Friday, May 24th - which they did not. I called Friday for an update and they did not know and said they would call me back after talking to the "dispatcher" (which is that a sign of this being a broker, unknown). Same thing Saturday, no updates, no answers (called ~3 times). Called Sunday ~3x (left ringing and on hold until it hung up on me, about 30 minutes) and literally no one answered the phone or chat lines. I could not reach anyone from the company and honestly if I did- I doubt they would know where my things were. Finally on Monday, through CHAT online (not even over the phone), Karina was able to provide an update of when the movers would be here the following day. The driver texted me Monday night confirming the drop off location and time and I asked to make sure the semi-truck was NOT being used to deliver my things, and he said he was unaware of that issue, and that he'd have to drive to U-Haul and transfer my things (I told the rep, the intake person, AND the movers on arrival day this reminder). Finally- at 6:30pm (previously told 2pm) the driver and another person arrived to help unload. The driver & movers themselves were fantastic and very friendly/responsive. TLDR: I was charged $500 for the U-Haul transfer, only a couple items arrived damaged, and my $352 office chair was missing from the inventory list AND on arrival. I'm actively filing a dispute with my credit card company for the $900, $500, and missing chair.
