Gladine L.
Posted
Customers need better customer services
This company and product does a good job. However ever I found the customer service lacking. When you place a order of more than $1000. and pay for it in advance you have to put out a lot of trust, when you call and customer service doesn't respond or answer any of your call you begin to think you've been scammed. My point......improve your customer service and answer your calls don't ghost them.
Response from NewSelf· Aug 12, 2026
Thank you for sharing your concerns. We’re sorry to hear that you’ve had difficulty reaching our customer service team, especially after placing a significant order and paying in advance. We understand how frustrating and concerning it can be when you’re unable to get timely answers or updates. We take your feedback seriously and agree that clear, responsive communication is essential, particularly when customers have questions about their orders or payments. We appreciate you bringing this to our attention and will share your feedback with our team as we continue working to improve the customer experience. Kind regards, NewSelf Team