Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About NewLife Vitamin Shop
Your online store for NeoLife products. Find vitamin supplements from GNLD NeoLife, home care products from Golden, and skin care from Nutriance. All at the best prices. Buy Pro Vitality, NeoLife Shake Protein, Salmon Oil Plus, Carotenoid Complex, Calcium, CoQ10, Iron, Vitamin C, Zinc and many other organic vitamins.
NewLife Vitamin Shop (newlifevitaminshop.com) has 133 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
I haven’t got my order yet and you send me a rating message? Where is my order?
Response from NewLife Vitamin Shop· Feb 17, 2022
Hi Bertha, thank you for your review. We appreciate it. Your order was delayed by one day, but was delivered to your door less than 3 hours after you submitted your rating. Also, you're about the furthest away anyone in the contiguous US can be from our fulfillment centers, so your order did take a total of 5 business days to be delivered. The standard shipping method you chose says 3-6, so it was still well within that window....even with the delay. In the future, I would suggest paying for quicker shipping if you're in a hurry for your product. We try our hardest to make sure our customers are happy 100% of the time, so I'm sorry you didn't feel that way. Thanks again for your candor.
CH
Chioma
Posted
Nothing will bring me back to you
Nothing will bring me back to you. I stumbled upon this website and made a purchase of 4 products. I paid for a 3-5 days shipping because I had to send the products to someone overseas through a friend that was traveling. There was no way to know if the items shipped, on the way etc. I received a thank you message from I guess a customer service representative. I complained to them and after that I got a notification that the product would arrive on Sunday, through UPS. I signed up with UPS for alerts. Sunday came, they shifted it to Monday by end of day. Monday came and they shifted the delivery to Tuesday. Please y'all should work on your services.
Response from NewLife Vitamin Shop· Jul 1, 2021
Hi Chioma, thank you for your review. I'm sorry that you didn't have the perfect experience that we strive for. I wish we could do more, but our attempts have gone unanswered.
Yes, customer service sends a thank you follow up email for every order. However, those go out shortly after your order is placed, whereas tracking information doesn't become available in our system until the package is received and starts moving through the shipping network. It usually takes a day or so, but updates are always automatically sent out. Our records show that yours were as well.
That's correct that you did pay for 3-5 day shipping. However, it clearly states 3-5 business days. Saturday and Sunday are not considered business days, so your order arrived in 4 days from the time of purchase, as promised. If you knew it was such a tight deadline and you needed it sooner, 2 day air is available and should have been chosen. Also, your order was shipped via FedEx which was communicated via customer service in our reply email. We never use UPS.
Again, I'm so sorry to hear that you had this experience, but please know that we delivered exactly what we promised, in the time frame that was chosen. We're very customer centric and do everything we can to make sure our customers are happy. I think there's a lot of misunderstandings here, and I apologize if we're at fault in any way. Thank you again for your candor.
