NetSuiteReviews of netsuite.com

Absolute garbage. New owners brought this on board; it is tricky to use and even more difficult to understand; and don't even look at the help section; it is non existant. Reports are poor; navigating around the software is impossible. Reconciling the bank is a nightmare. Have to keep flicking from one permission to another just to do a basic job; slowed me down 50%; as a result work will not get done. Shocking.

I have used this product in the past, and generally believe it is acceptably functional. This is why I chose it for my small business. However, the scoping and "hard-sell" approach they used was misleading (arguably deceptive). They were unable to provide a live demo environment due to systems issues, but then pushed the office administrator into making a quick decision to receive discounted pricing. The onboarding was disjointed, and most of our concerns during the scoping were not shared with the onboarding team. Netsuite began billing a full 45 days before reaching out to begin the process. 6 months later, we had hit several roadblocks that the Netsuite team eventually said would require additional "partners" to solve - the specific partners we stated during onboarding that we do NOT want to use. When the senior account person walked through our reasons for wanting to abandon the product, he said very clearly that he doesn't blame us for the decision... "this product is not going to work for you". Overall horrible experience. NOT for small business, and no apparent integrity from the company.

Product is trash, service is trash. We are paying hundreds of thousands for their product and premium support. We had simple software issues that were broken. It's delayed our implementation for months. Premium support is unresponsive for 45+ days. The sales team acts like they care but no one in support cares.

The timesheet web product has a lot of problems. Everything about it is bad: quality, performance, interface, and accessibility. It's slow and hard to use. If you make a mistake or it takes too long, you can lose all your data. I hope the company uses it because it's cheap; otherwise, they're getting ripped off.

I was extremely dissatisfied with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract. From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems. Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable. Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns. It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Not so "Suite" - Highly DO NOT recommend NetSuite First, ensure all departments are involved in the evaluation and decision making process. Do a proper analysis, TCO, ROI etc and ensure you look at different platforms. Also, I recommend starting with specific pain points and evaluating the system with how well it eliminates those, but also understanding what new pain points will be created so you can properly evaluate the pros and cons. Also pre-decision, ensure whatever company/consultants you are working with truly understand your business model and how you operate daily. The amount of times during sandbox setup when I asked how to do something in Netsuite our current system can easily do and the response was "no" or "not natively" or "that module wasn't purchased" was maddening. Everything seems to be a custom workflow or custom programming to make it work the way we need it to. And even then it's extremely kludgy, hard to learn and operate, painstakingly slow, and not intuitive at all. Also, the price during implementation went up because the further we went into the weeds, we realized all the things it couldn't do, then needed to pay other systems and middle to make integrations work. Overall, this is a very niche system, I could see in some business models where it could be beneficial, especially inventory management, but for most companies, I'm positive there are better marketplace alternatives.

If you are a UK business, particularly medium-sized or smaller, don't even consider it. We took legal action on the grounds that the product was mis-sold. 1) Many features and processes that we were promised are not actually available. We were meticulous during the sales pitch, and were told with confidence that the system could definitely do it all. It definitely can't. Del boy would be so proud of them. 2) Implementation was the stuff of nightmares. The implementation team didn't understand us or our requirements at all, and language barriers meant that we were never really understood. Again we were told "it'll be ok" to everything, but it wasn't. The list I could write would be huge. 3) Incredibly slow. The implementation team said that it would be faster after go-live, as the test server is deliberately given less processing power. Of course it was no different. Eventually we abandoned Netsuite in favour of something basic but functional, with legal action taken on the grounds of mis-selling it.

As an company, our experience with NetSuite implementation has been nothing short of a nightmare. From start to halfway through our three-year deal, the incompetence and lack of understanding exhibited by the consultants have left us deeply regretting our decision to opt for this platform. Firstly, it's evident that the consultants assigned to us have never truly run operations before. Their lack of practical knowledge and inability to adapt the platform to our specific processes has been shocking. If you're expecting NetSuite to seamlessly integrate with your operations, think again. It's a far cry from the reality. Comparing NetSuite to a $50 Xero account platform would be an insult to Xero. At least with Xero, you get what you pay for. NetSuite, on the other hand, seems solely interested in extracting money from its customers without delivering on its promises. The support, touted as premium, is practically non-existent. Even with the supposedly top-tier support package, we've struggled to get any meaningful assistance. It's infuriating to think that we're paying a premium for a service that doesn't even bother to provide basic support. Halfway through our three-year contract, we're already exploring options to ditch this trash of a platform. The inefficiency, lack of support, and overall disappointment have made it abundantly clear that NetSuite is not worth the trouble. Save yourself the headache and steer clear of NetSuite if you value your sanity and operational efficiency. I mean you are better going back to pen and paper. As least you won’t have to deal with this nonsense.