M W.
Posted
goes down a lot
goes down a lot. When canceling services, they will charge you $100 per line to return equipment.

Poor
9 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
net2phone is a leading Unified Communications provider with over 30 years of telecom innovation.Trusted by customers large and small, we excel at providing the most efficient and reliable, highest quality business communication services.We’re committed to supporting you day in and day out, right from the start. Our product experts, on-boarding specialists, and customer success team will follow you every step of the way, ensuring that you reap all the benefits our service has to offer.Backed by IDT Telecom, a global network, and 2000+ employees worldwide, we're the fastest growing UC provider in the world.
net2phone (net2phone.com) has 9 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 5 reviews with 1 star · Clear filters
M W.
Posted
goes down a lot. When canceling services, they will charge you $100 per line to return equipment.
Thomas F.
Posted
I tried to cancel my account due to inactivity. No refund of existing money in the account. No response to initial email and two subsequent emails requesting follow-up.
Suresh M.
Posted
Net2Phone refuse to accept the operational inefficiency & The cancellation process is nightmare. The account representative is disrespectful. They disrespecting and making fun of Small Business Sufferings....
Christian R.
Posted
Net2Phones is the absolute worst phone provider I have ever dealt with. Customer service has no idea what they are doing. Wasted dozens of hours troubleshooting to never get to the solution and 50 emails later they upgrade support to a 'Tier 1' rep who still struggled to fix the problems. After countless issues and failures on net2phones service and wanting to cancel they will not let us. STAY AWAY. TERRIBLE COMPANY.
Raphael
Posted
Cancellation is a nightmare. No option easily visible anywhere, or by googling how to cancel account. Billing team play ping pong with you