NespressoReviews of nespresso.us

Nespresso used to be such a good company. I bought 8 machines over the years from them. My mother’s machine was broken and I tried for weeks to call but no one ever answered. The chat line wouldn’t help and gave me an incorrect number which was actually for a shelving company. Utterly appalling!

After troubleshooting with customer service it was determined that my machine was done. I was offered one of two options. Send my machine in for repair for $65 or receive 35% off a new machine from their website but they had to place the order for me. Fine but all of sudden the tune changed and my order was only $5 less than the listed price. They now say they can’t accommodate the original offer they made to me. That’s terrible customer service.

Just needed to download a new app. Why? Still no reviews on the app. The sleeves are getting more and more expensive. They give you a random free sleeve sometimes (which you can’t choose the kind so it’s usually not something you drink) or they give you garbage (free tote bag or ice tray etc). Also where is the incentive to recycle the pods? Give me money off for doing the work. The coffee tastes good but they’re pricing me out. And there should be reviews on the app.

Completely unacceptable customer service. On more than one occasion I have placed coffee orders only to not receive them. Still charged to cc. Upon calling to inform Nespresso and try and resolve the delivery issue and get my product, I am read a script and told to contact their delivery company to see what’s wrong!?!? “Nothing I can do but resend your order”. Again because I know it’s not coming to my home but to someone else’s in a completely different city, they still won’t listen and refuse to cancel the order and refund my cc! 6 days in and I’m still awaiting coffee.

Den 29/04-2024 købte jeg via en forhandler en DeLonghi Nespresso Gran Lattissima EN 640.B. Maskinen er nu begyndt at lække vand, selvom den kun har været brugt almindeligt og er blevet afkalket med Nespressos egne produkter. Jeg bruger også Nespressos egne kapsler. Jeg kontaktede Nespresso, da jeg synes, det er meget overraskende, at en kaffemaskine i denne prisklasse tilsyneladende ikke kan holde længere end godt 2 år. Først blev jeg spurgt, om jeg brugte deres kapsler og deres afkalkningsmiddel, hvilket jeg gør. Alligevel fik jeg blot svaret, at de ikke kunne gøre mere, fordi maskinen er købt hos en forhandler. Forhandleren afviser samtidig sagen med henvisning til, at maskinen er mere end 2 år gammel, og henviser mig tilbage til Nespresso. Som kunde står man derfor tilbage mellem to parter, der begge fralægger sig ansvaret. Jeg havde forventet langt bedre kvalitet og service fra Nespresso. Det virker urimeligt, at en dyr kaffemaskine ikke holder længere, og at man som kunde ikke får nogen reel hjælp, når problemet opstår kort tid efter reklamationsperioden. Jeg kan desværre ikke anbefale Nespresso på baggrund af denne oplevelse.

What a joke Nespresso !!! My wife wanted to get his and hers ice coffee tumblers from Copenhagen store . The store did not have the pink tumbler so she had to order it from England .so one came from England and the other Copenhagen .after all this hassle The tumbler straw lid piece fell off and was lost .you can not use it if it does not have this piece. The store and the company say I need to buy a new one ! What a joke . What a waist of money Do Not Buy this coffee tumbler . It is no good !!! And so is the brand Nesprsso What ever happened to customer service and why would they not have these as extra pieces incase this happens ??? Rubbish !!!

Absolutely worst experience I have ever had with any company in my entire life. I have been trying for over a week to buy a coffee machine. When I tried online it says payment error. I tried with 4 different cards, all which are confirmed by the bank as active and working. I then called and tried to place an order via phone. They got the same error message and said they would call me back. They never called me back. I then called the next day and had to go through the whole process over again and retell them my order and address and card number, just for them to get the same error. I then had a 3 friends try with their cards in their account, no luck. Then I call back again yesterday and got in touch with someone named Blake, who went through the whole process again with me just to get the same error. He said I would get a call back within the hour, and I never did. I called again today and was connected with someone named Monica, who told me that the system only showed that I had called today. I explained that I had been trying to place this order for a week and she couldn’t see any of the calls or information I had done previously. She then tried to place the order and again it failed. They have offered me no solution for almost over a week now. This is the first time in my life I have wanted to buy a product and the company does not have the correct systems in place to accept my payment. Unbelievable. I have no option but to buy from another company it seems.

I am disappointed with the capsule display drawer. There is no formed holder for the capsules, so they just slide all over the bottom of the drawer, making my capsules unorganized and in disarray. Definitely not worth $60.