NervilabsReviews of nervilabs.com

Response from Nervilabs· Jan 8, 2026

I am so incredibly sorry. Reading this breaks our heart because we know exactly how it feels to have a Christmas gift not arrive on time. To be completely transparent: we were simply not prepared for the massive viral demand we saw this December. Between the holiday shipping surge and our stock selling out three times, we failed to get your gift to you by the 25th. We have already sent you a direct message to make this right—whether that is an immediate refund or a special compensation for the wait. We value your trust more than a sale, and we are working around the clock to ensure this never happens again.

Response from Nervilabs· Jan 8, 2026

Thank you so much for the kind words! We are so glad to hear that the 'Real Hands' pressure was exactly what you needed. You are 100% right—the 2-3 week wait this December was much longer than we wanted, and we’re working hard to get that shipping time down. It means the world to us that you found the relief worth the wait. Knowing that we’re helping people wake up without that 'neck lock' makes all the holiday stress worth it! Enjoy the relaxation!

Response from Nervilabs· Jan 8, 2026

We hear you, and we sincerely apologize for the silence and the delay. December was a perfect storm for us, the product went viral just as the global holiday shipping crunch hit its peak. We know this was intended as a Christmas present, and it weighs heavy on us that it didn't arrive until the 29th. While we are glad it finally reached you, we hate that we let you down for the big day. We’ve sent a little something to your email to help make up for the wait. We truly hope the relief the massager provides makes up for the late start. Thank you for your patience with a growing brand.

Response from Nervilabs· Jan 8, 2026

We are so sorry for letting you down. While we see your order arrived on the 30th, we know we failed to get it there in time for the holiday. December demand was simply higher than we ever expected, and the shipping crunch caught us off guard. We have sent you a direct message to make this right immediately. We truly hope the relief the massager provides makes the wait worthwhile.

Response from Nervilabs· Jan 8, 2026

Hi Roy, we hear your frustration and feel terrible that we missed your daughter's big day. The December rush hit us harder than anticipated, causing delays we didn't foresee. Please check your inbox; we’ve reached out to provide a full resolution for you immediately. We hope to earn back your trust

Response from Nervilabs· Jan 8, 2026

Hi Nick, please accept our sincerest apologies for the long wait. While we see your order was delivered on the 29th, we know we failed to get it to you in time for Christmas. Between our product going viral and the peak December shipping crunch, we experienced a major bottleneck that we simply didn't anticipate. We’ve sent a credit to your email as a small token of our appreciation for your patience. We truly hope the 'real hands' relief makes up for the late start.

Response from Nervilabs· Jan 8, 2026

Hi Kristin, we are so sorry for letting you down. While we see your order finally arrived on the 29th, we know we failed to meet our promise of delivery before Christmas. Our viral popularity this December created a bottleneck in our shipping that we simply didn't anticipate. We’ve sent a special credit to your email to help make up for the frustration, and we truly hope the relief is worth the wait.

Response from Nervilabs· Jan 8, 2026

Hi Jill, please accept our sincerest apologies. Although your order was delivered on the 30th, we hate that we missed the holiday deadline for your gift. A massive surge in December orders combined with holiday carrier delays caused a perfect storm for our small team. We have sent a gesture of apology to your email to make this right, as this is not the experience we want for our customers.