NervilabsReviews of nervilabs.com

I am extremely disappointed with this purchase. The entire experience feels deceptive. The company is actually based in China, but they do not make this clear anywhere on their site. They refuse to provide a return label or cover return shipping costs, and instead insist that they will only issue a refund after they receive the product back—at a China-based address. Returning it would cost a significant amount, and it seems obvious they rely on customers giving up because of the high shipping cost. It took them over a month just to ship the item, and when it finally arrived, the product was poorly made and completely ineffective. Overall, this feels like a scam. I strongly advise others to stay away from this company.

This is a scam do not order they never respond. I ordered mine last year and nothing. The tracking number they gave is fake. This company will take your money. You have been warned.

I ordered a cervcal pro from NerviLabs in Jan. 8, 2026. It is Feb15th and I still do not have any shipping information. I’ve bought other international products that have never taken this long. Stay away from this company !! They sell the same product at Amazon / go there!!

TOTAL SCAM!!! STAY AWAY!!!! This company is a scam. If they have good reviews is because they produced them. The company advertises as a US company but it is in China. It takes a couple of months to get your incomplete items that are crappy anyway, and then they refuse to accept any returns. They are obviously not a reputable company. Total scam!!

STAY AWAY. If I could give negative stars, I would. This company does not live up to anything they promise. Shipment #1 was supposed to include two items. Only one item arrived, and it was not the product advertised. That alone feels deceptive and unacceptable. Shipment #2 never arrived at all. According to the tracking history, it cleared U.S. customs almost a month and a half ago. Since then, the status has been all over the place. First marked “out for delivery” with nothing delivered, then suddenly updated to say it was picked up overseas again. On top of that, I received a delivery notice from the post office stating the package had unpaid postage and was being returned to the sender. Completely contradictory information and no resolution. Customer service responds quickly, but that’s where the positives end. Every response is vague and dismissive, filled with generic apologies like “sorry for the confusion,” without actually addressing the issues or offering a real solution. It feels like a runaround rather than support. Between missing items, incorrect products, undelivered packages, and empty customer service responses, this experience has been incredibly frustrating. I strongly recommend staying away.

I paid $$$ for a massage device and they sent a drawing device and a bottle of oil. No customer service because it is a terrible SCAM. One star is too much.

The product is great, and customer service is fast and human!

Total scam. I requested refund and they tried to “explain” how I should use it to be satisfied. Back and forth and then sent me some bogus address in chyna and no return slip /RMA. Then promised to send that and never did. Total junk product and definitely a chynese scam money laundering God knows what else they sponsor! Should be illegal for these companies to sell their crap here in the USA! Zero stars would still not be low enough