Great
68 reviews
Neon OneHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Neon One (neonone.com) has 68 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 41 reviews with 5 stars · Clear filters
Naomi
Posted
Got on chat because I was having problems changing something on an event ticket thing. The tech was very encouraging and helpful!
Response from Neon One· Jul 20, 2026
Thank you so much for taking the time to share your chat experience. We are thrilled to hear that our tech support team provided you with the help that you needed!
John
Posted
I started working with Neon One CRM and Arts People a few months ago. The spin up webinar was very helpful and most of the operations are intuitive and easy to pick up. The integration between the various functions within the two applications is relatively seamless. Any issues or questions I had during operations was quickly and competently addressed by the support team members. Those same people were also helpful and friendly on the application specific webinars. In addition, the interaction with public facing operations has led to a quicker and more secure ticketing process.
Response from Neon One· Jul 20, 2026
We are thrilled to hear that our webinar was helpful and that you are finding the CRM and Arts People operations so intuitive to pick up! We're also so glad to hear that our team has been able to provide quick support when you need it.
Development
Posted
Neon is fabulous!
Response from Neon One· Jul 20, 2026
Thank you so much for your kind words!
Cilicia
Posted
The Neon support representative responded timely and friendly and give me insight that helped me resolve the issue.
Response from Neon One· Jul 6, 2026
Thank you so much for the kind words! We're thrilled to hear that our support representative provided the friendly, timely insights that you were looking for.
Matt
Posted
Fast, helpful responses to questions - even when it's not the answer you're hoping for :)
Response from Neon One· Jun 26, 2026
Thank you so much for sharing this! We always strive to deliver fast, honest, and helpful answers to your questions, even when the news isn't exactly what you hoped to hear.
Iris
Posted
I am impressed with the the detail provided and in laymen terms. This individual is knowledgeable and able to relate information easily.
Response from Neon One· Jun 25, 2026
Thank you so much for the kind words! We always aim to break down complex topics into clear, everyday language as we help you out. It's wonderful to hear that our team's knowledge made a great impression!
RPS
Posted
Very quick to help and keep looking to solve the problem.
Response from Neon One· Jun 23, 2026
Thank you so much for sharing your experience! We always aim to provide fast, dedicated support, and it's wonderful to hear that our team stuck with you until everything was fully resolved.
Wilford
Posted
Top-class interaction with support staff. Quick response.
Response from Neon One· Jun 4, 2026
We are absolutely thrilled to hear that you had a top-class interaction with our support team and appreciate you taking the time to highlight our staff!
