Item ordered delivered as promised and in good condition.
TC
Tyler C.
Posted
Will absolutely purchase again and…
Will absolutely purchase again and highly recommend! Easy order, tracking, and the watch is perfect! Exactly as advertised or better. Great job, thank you NeoLux! Well done!
MK
Mats K.
Posted
Fake watch
I bought a watch and received it about six months ago. The watch didn’t feel like the quality I had hoped for. I realized it was just a cheap watch from China. I wrote a review here, and right away the company Neowatch wanted me to remove it. They kept bothering me, saying they would send a better watch if I deleted the review. I removed it, and now a couple of months have passed, and I still haven’t received a new watch. This just proves what a scam company this is. Probably the biggest scam company on the market.
Response from Premium Custom Watch· Nov 5, 2025
Hi, Mats!
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
As I checked, our customer support team has been trying to reach out to you by email/phone number but no responses from you.
At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right.
Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around.
Thank you for bringing this to our attention.
— The NeoLux Watch & Co. Team
JI
Joseph I.
Posted
The product i received is trash
The product i received is trash, the worker i dealt with is trash🤦♂️. Buy at your own risk🤔
CY
Colin Y.
Posted
Defective product, deceptive service – company begged me to remove my honest review
I had a terrible experience with NeoLux Watch & Co. I ordered a watch on Sept 27, 2025, and it took almost three weeks to arrive (far longer than the 4–7 business days they advertised). On Oct 12, their support promised me a 10% discount for the delay. When the watch finally came, it was defective out of the box – the spring bar pin that connects the band was missing and the case was scratched. I emailed their support on Oct 16 about the issue and initiated a return.
Instead of a swift refund, I got excuses. First, they insisted “No, it’s not broken… just follow this video” to fix it myself (email from Oct 15, 2025). When I made it clear the watch was truly defective and couldn’t be fixed, I suddenly started receiving pleading emails. On Oct 16, 2025, a NeoLux rep literally begged me to delete my negative review, saying “This will negatively affect my work… I could lose my job. I have old parents to feed… Please help me remove the review”. This was shocking and highly unprofessional. She even offered to “do anything… help you with a refund” if I would remove the review (Oct 17, 2025 email). It felt like a bribe to silence me.
Even after I stood my ground, the return process was a mess. I never got the promised return shipping label. I had to escalate through my bank to get my money back. Once I filed a chargeback, the company emailed (Oct 18, 2025) that my order was “cancelled due to the chargeback” and told me to “keep it as a gift” – basically abandoning their own product rather than doing the right thing.
Bottom line: I received a broken watch, endured slow shipping and poor communication, and then was pressured intensely to withdraw my honest review. No customer should have to go through this. I cannot recommend NeoLux Watch & Co. to anyone – buyer beware.
JN
Jayavanan N.
Posted
Amazing work I love it
Amazing work I love it
AR
Anees R.
Posted
Good
J'ai eu un problème dans l'utilisation de la montre. Réponse apportée et problème résolu.
