NEMO EquipmentReviews of nemoequipment.com

I was missing a 'Jake's Foot' on my 2p Dagger when I set up camp (luckily enough I had another tent with me). Nemo sent me *two* replacements in just a week even though I had informed them there was no rush. Superb customer service.

I have a Tensor sleeping pad that keeps my low back and hips from hurting. I was out camping and the Vortex Air bladder sack used to fill it up got a split in it. I looked on line and noticed the lifetime warranty and sent in the required pictures and proof of purchase from REI. They sent me a new one and I didn’t even have to pay for shipping. An amazing product with outstanding Customer service. I am a raving fan and customer for life. Happy camping! Dr John

This is a review for their warranty fulfillment on a first generation Stargaze Reclining Camp Chair. This chair was about 4 years old when I noticed it was starting to split along 2 of the seams. I was looking for a replacement when my wife (who had gifted me the chair) pointed out the lifetime warranty on Nemo products. I contacted Nemo and, after submitting pictures as evidence of the problem, they agreed to replace the chair with a gift certificate that would cover most of the cost of a new model Stargaze chair. When I asked if they would just sell me the chair itself (as my aluminum frame still worked fine, and replacing just the fabric part would be less expensive), they said that because design changes made that impossible they would add 25% of the cost of a new chair, so that my gift certificate would cover the remainder of the price and I would have a new model Stargaze at new cost to me. KILLER RESPONSE...reminds of the old days of REI and LL Bean warranties! Anyway...they may charge a little more, but the products are all great (we have multiple sleeping bags, a tent, a table, and a duffel), are very well made, very functional. And, if something does fail, they were easy to contact, prompt in their replies (Liz, you're the best!), and you will not beat their warranty service.

I've bought a Nemo Hornet 1p tent around 2021. I'm not really into camping, I'm a backpacker. I always carry it in my backpack (Osprey EXOS 58/Talon 44), as it is so lightweight, so I can go offroad whenever I like. I'm really impressed by its quality, but I also have to admit, that I haven't had a tent, that I can compare it to. I lend it to a friend, who asked me, if I can sell it to him. I'm not sure, how it's durability would be, if you use it every day for a long period, but under my circumstances I haven't had any issue. Maybe it's the best product, that I've bought in the last years. I hardly doubt, that my next tent will also be a NEMO product, but currently I don't have the intention to get a new one, as it still works perfectly.

Perfect shower! It broke and it got replaced. That made a perfect customer service. Thanks for that!

I had a Nemo Cosmo 25L sleeping pad since 2017, had a seam break in January 2026, and when I asked for advice on how to fix it or if there’s anything I could do, they covered it under the warranty and gave me a gift card for the full price, which was crazy. Genuinely incredible sleeping pads and customer service.

I needed to replace tent poles, I reached out to the NEMO support which responded quickly and got everything sorted right away. Really appreciated the fast and friendly help.

I met a girl. We went camping in her Nemo Hornet 1P tent. Pushing the boundaries of what two can do inside the "Hornet's Nest" we had a magically romantic evening together, and were quite pleasantly surprised. Thankyou Nemo for your love of tents so we can enjoy love in tents