Average
27 reviews
Neighborhood StorageHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Our goal is to provide you with helpful tips, maps, directions and contact information toeach of our 25 storage facilities in the Marion County, Florida area. Our promise to each of ourcustomers is quality storage space provided by friendly, caring storage consultants.We strive to make your stay with us the most comfortable and convenient experience possible.
Neighborhood Storage (neighborhoodstorage.com) has 27 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
27 approved reviews, newest moderated first
Duane G.
Posted
These people are the absolute worst people to deal with. You can't get ahold of anybody you make they either don't post it to the right unit. They tell you your account is upto date you won't be locked out then a week later they padlock your unit for no reason.Called these morons to find out why said a manager will call back that was bull to. would never recomend this half a__outfit to anyone
Jinx.K
Posted
Absolutely Horrible!! Do not rent from these people unless you want all of your personal belongings to be covered in mold and mildew. They claim it is an enclosed structure with climate control… That is completely false! Mold and mildew entered our unit and all of our things were completely ruined. Also the owner, manager, assistant manager none Of them called us back ever! This place is a joke!
Frank
Posted
trash piled in front of unit door blocking entrance. Multiple calls no result...one guy said "I see you have two units..which one is blocked, please email me a picture" both units are on same isle..shouldn't take Sherlock Holmes to figure out where to look and he provided NO email address to send picture. There were items intended for Xmas gifts we wanted to get to but couldn't thanks to poor service.
t. C.
Posted
Neighborhood Storage is TERRIBLE! The secured gates at 2 locations are either broken and stay open for months.or broken and won't open for days! They gave me 3 more days to move out of 2 of my units and are trying to penalize me for not being out on time. The gate was broken for a week and I had no access. If you call after hours they charge you a $35 fee for someone to address an issue.
Response from Neighborhood Storage· Jul 9, 2019
Hello t.c. and thank you for your review. We appreciate your concerns and would like to speak with you about the issues you have encountered. We work hard to make sure that our facilities and gates are in good working condition. Unfortunately, as in your case, inclement weather can sometimes damage our gates, resulting in them not working properly. When this happens, we immediately address the issue and make any necessary efforts to get the gate working again. Additionally, we also make sure we request the Sheriff provide extra patrol at the facility nightly. In this case, it just so happened that the facilities where you rented were the only two impacted by the storm, which broke the gates. We are currently waiting for a new part for the gate at one of the sites, and have fixed the other gate. Given the circumstances, we would like to give you a few extra days to remove your items from your storage units, at no cost to you. Please give us a call at your earliest convenience at 1-(800)-456-0698 x719, so we can discuss this matter and work together to help your move out go as smoothly as possible. Thank you!
Kim Gail D.
Posted
Had a great experience, staff was polite and very helpful.
Tequlia B.
Posted
Very helpful
Diana L.
Posted
No problems, easy, & clean
Joanne C.
Posted
Ease of use is 5 stars, unfortunately their rate increase is too dramatic & unexpected to be considered fair. It was bad enough when the unit I signed up for online ended up being $20 more than advertised, they also increased my rates by almost $20 after only a year of service! And I was never informed of the increase, I just happened to find out when making my monthly payment. This created a financial hardship on me due to having multiple units. The management staff is also somewhat difficult to deal with, but the staff at each location were awesome & very helpful. My advice is they're an exceptable self-storage company, just ensure to keep track of your account & balance
