Average
1,078 reviews
NebrooHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,078 approved reviews, newest moderated first
Jim B.
Posted
Maria was very helpful in explaining all of my questions that I had to ask her. She was also very informative about other things that I did not know about.
Response from Nebroo· Oct 16, 2026
Thank you, Jim! We're glad Maria took the time to answer all of your questions and share some helpful information along the way. We'll pass your feedback along to her. — The Nebroo Team
Robert
Posted
Customer support helped me by suggesting a different unit and they are shipping that to me to replace the unit that was not working.
Response from Nebroo· Oct 16, 2026
Hi Robert, we're sorry your original unit wasn't working properly, and we're glad our support team was able to find a different option for you. We hope the replacement works great for you! — The Nebroo Team
Noreen R.
Posted
Agent was courteous and helpful.
Response from Nebroo· Oct 16, 2026
Thank you, Noreen! We're happy our agent was courteous and helpful, and we appreciate you taking a moment to share your feedback. — The Nebroo Team
Yuval Z.
Posted
Travis was excellent. He answered all my questions. Very knowledgeable and wonderfully pleasant.
Response from Nebroo· Oct 16, 2026
Thank you, Yuval! We're delighted Travis was knowledgeable and pleasant to work with. We'll be sure to share your kind words with him. — The Nebroo Team
Susan E P.
Posted
We are on Social Security and I made this purchase even though we could not afford it.The persons I dealt with were very receptive to canceling the order for me and also returned our money before the package was fully returned. They were so understanding and I promised, as a Jesus follower, that I would make sure it was returned to them. Then I learned that it was already sent out to me. I kept in touch with Andy at every new point, and he was so kind and trusted me so much that he made sure my money was returned in a matter of days. Then I learned that the package was out for delivery yesterday TO ME!! I frantically tried for hours to turn it around, keeping in touch with NEBROO all the time by texts and emails and trying to call, but nobody answered me. I was feeling AWFUL b/c I did not want NEBROO to think I had lied!! Then I received a notice that they were delivered. I was exhausted and feeling like I had failed at my one task, that meant so much to me, at that point. I told NEBROO that it was delivered to us and asked what to do. This morning I heard from NEBROO and they told me that , since they were delivered to me, we could just keep them!!!! I was overwhelmed by their kindness and great generosity and understanding, and the works of God!!! It is still hard to believe how wonderful NEBROO was to two old folks!!! I am amazed at the compassion and generosity of NEBROO and the marvelous works of my Jesus!!!! I will update when Fred uses the hearing aids for a while but I know he will love them b/c I had read a lot about how the NEBROO hearing aids worked before my inerrant(?) buy! And God does not give anything but terrific gifts!! It is still hard to believe all of this, but we are a very, very blessed old couple!!!! God bless NEBROO and their families!!!!!
Response from Nebroo· Oct 16, 2026
Susan, thank you so much for sharing your heartfelt story. We're truly touched by your honesty and integrity throughout this process, and we're so glad Andy and our team could make things easier for you and Fred. We hope Fred enjoys his hearing aids, and we'd love to hear how he's doing. God bless you both! 🙏 — The Nebroo Team
Reba
Posted
Been on several phone calls to their customer service only to listen to a recording for hours. No one ever answered it just kept repeating the recording. I've called several times and again just continued to get the recording I have emailed them several times and they replied to keep the hearing aids and they would let me know where to send them. THAT WAS 2 MONTHS AGO. According to their website all I need is an authorization and an address to send my return back to. It's not a good fit for me it doesn't wear well and it doesn't feel comfortable and therefore according to their moneyback guarantee I shouldn't have to keep it. Why does it have to be such a hassle? All I want is a refund, is it that difficult hearing aid business!
Response from Nebroo· Oct 16, 2026
Hi Reba, we're very sorry for the frustration and delays you've experienced with your return. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We understand the hearing aids aren't a comfortable fit for you, and a member of our team will reach out to you directly to help with the next steps. — The Nebroo Team
Debbie B.
Posted
I was able to get the help I need with a phone call.
Response from Nebroo· Oct 16, 2026
Thank you, Debbie! We're glad you were able to get the help you needed with a quick phone call. We appreciate your feedback! — The Nebroo Team
Leah S.
Posted
Mary listened to me and was very curious and professional. She resolved my issue.
Response from Nebroo· Oct 16, 2026
Hi Leah, thank you for your review! We're glad Mary listened carefully, handled things professionally, and resolved your issue. We'll be sure to share your feedback with her. — The Nebroo Team
