Native UnionReviews of nativeunion.com

Response from Native Union· May 21, 2024

Hello Victoria, Thank you for your candid feedback about our night cord. We’re pleased to hear that you love the product, but we’re sorry to learn about the issues you’ve experienced with its durability, particularly that they stop charging after approximately two years. We strive for all our products to offer lasting value, and your insights are crucial for helping us improve. If you haven't already, please consider taking advantage of our warranty service, which may help with replacements for cords that stop functioning prematurely. We appreciate your feedback as it is invaluable in our efforts to enhance product quality and customer satisfaction.

Response from Native Union· May 16, 2024

Hello James, Thank you for your feedback. We're truly sorry to hear about the ongoing issues you've encountered with the delivery of your order and the level of customer service provided. This is certainly not the experience we want for any of our customers. We understand the importance of resolving this matter quickly and efficiently. Our team has already reached out to assist you further. We are committed to actively working on this issue to ensure it is resolved and to prevent any future occurrences. Thank you for your patience and for bringing this to our attention. We value your business and are dedicated to making this right for you.