Native RemediesReviews of nativeremedies.com

They need a better response system for technical issues.

Used to have to clear my throat all the time, and especially after eating. This product takes a little while to work, but it really worked for me. Have had no side effects. I have no reason to try any of their products now, but if there as good as the mucus relief it would be well worth the money.

I ordered 3 items on the 6th of Sept I got a shipping notification on Sept 8, since then when I try to check the tracking there is no information other then UPS shipping label created and this is a week later.

Although I have had setbacks with human error in order processing or shipping speeds, and despite a slow to resolve/offer refund customer service, the products at this site are the best holistic option on the market. The four stars is for my dogs having negative heartworm tests since use of their Parasite Dr., and other supplements have proven just as reliable. But, if I were to rate customer services in the 5 or so years I have been a customer (at around $150/month) they have gone from a very rude negative 1 star -- tone when addressing phone/email inquiries or issues -- to apologizing every email during a 3-star customer contact which still does not resolve the matter per the customers request. What issues persist? Everything from non responsive customer service that skims through customer inquiries too quickly for an accurate or authentic reply, to being sent the wrong item and being told to pay for shipping to return it, or not being sent the item in manner of shipping paid for and being told to "wait and see" if you get the item in the time permitted. I have even attempted to get clarification about a supplement (ingredient interactions) without success. However, the once upon a time issue with coupon codes not working as claimed toward purchases seems to now be just that, a thing of the past. So, despite the 5-star products, the 2-star human element of poor service has them break even around 3 for me. For the cost of the products, they can do better and customers deserve better. If another company came along with similar holistic offerings, I'd never look back at Pet Alive/Native Remedies. I'm terrified that by writing this review, they will some how try to get even. One such incident, when a completely unresolved issue went on and on for 6-7 emails before being forwarded to a manager (which they will NEVER do during a telephone inquiry simply saying the person is "busy" - for 5 years), my next order was mysteriously cxl'ed without any notice from them. This put my animals at risk and is simply not an acceptable customer service reaction to negative feedback.

I ordered three items for pets, one was out of stock. A few days later I tried to re-order because on my printable order confirmation the item was not listed as a ship later. So I could not order it and I emailed you and was told that it was on back order for me, however, in searching my orders I show no back order. All this being said, except for this issue, I was happy with my transaction, but very disappointed I spent $111.00 plus for three items and after I got my confirmation of my order I received a email from you offering me 15% off my next order. Obviously, I do not order that often and the prices are getting pretty high for the items I order regularly...you are not the only site that does this...immediately offer a coupon for a percentage off knowing I just ordered so chances are I won't be able to use it. Very frustrating when you are a senior citizen on a limited budget. My items arrived yesterday...I still do not know if I have a back order on file. Sincerely, Karen Collins

This the second time ordering. Shippinge is terrible, we should not have to wait 2 weeks before our shipment is shipped. Fist time we let it go but the same thing the second time? Very frustrating when you are waiting for relief for your pet. Shipping methods need to be fixed ASAP in order to keep customers s coming back.

Ordered three of a product that is in glass containers. Each bottle was wrapped individually and placed in a small box for shipment. Box arrived in a few short days of ordering. Thanks Native Remedies.

My precious Miniature Schnauzer, Pepper, was diagnosed with Cushing Syndrome when she was about ten years old. After discussing the complicated treatment with her vet and the possible side effects, I decided to let nature run its course and we would do our best to keep her healthy with a change in diet and treating symptoms as they occurred. With diligent care, Pepper did really well for the next two years. Then when she turned 12, her symptoms began to return - excessive thirst, heavy and frequent panting, excessive urination, weight gain, and a distended belly. I was heart-broken. Thinking perhaps her time had come but not yet ready to let her go, I frantically searched the Internet for a natural solution. That is when I found Cushex. After reading about it and all the wonderful reviews from your customers, I ordered it. I checked with my vet (since your company responsibly recommends that) and he said it looked just fine and to go ahead and use it. Within four weeks, all her symptoms disappeared. She quickly got back to a normal, healthy weight, the big, round belly disappeared, and no more panting or extreme thirst. And her energy was back! She began running around and playing like a puppy! Pepper is now 14 years old and the symptoms have never returned! We give it to her religiously every day - three drops in her food with her morning meal and three drops in her evening meal. I am so grateful for this amazing product! If my testimonial helps to extend the life of even one precious family pet, it will have been well worth the few minutes it took me to write it! Annette Romansky