Nations Photo LabReviews of nationsphotolab.com

I made a huge order through nations photo lab but made a great mistake which would have made my front cover on the back instead. They called me to inform me of the mistake instead of just printing as it was and having it sent to my house with the major errors! I'm very thankful for this attention to detail, that would have been a very costly mistake.

Natalee did a great job fixing my problem (duplicate photos). She helped me get the right ones and checked to make sure it was correct. I will certainly be ordering more photos from Nations Photo Lab.

Originally I gave Nations Photo Lab a 1 star, no one contacted me for two weeks and I was disappointed in the final result "Cropping issue". Nations photo lab contacted me earlier this week and stepped up to the plate and corrected the issue. My suggestion would be not to contact though AI chat or email and just call them immediately. I am happy with the end result and will use their services in the future, a big thanks to Soojin Kim, she made me happy with my decision to use Nations photo lab and trust in their workmanship.

I ordered two 8"x10" colorized prints from Nations Photo Lab, expecting high-quality work from a company that claims to specialize in professional printing. Unfortunately, my experience was nothing short of frustrating and disappointing. First, I never received a preview before my order was printed, which would have allowed me to catch any issues ahead of time. When the prints arrived, they were a complete mess; out of focus, misaligned, and one of them had a completely blank section at the bottom. This was clearly a printing error on their end. When I reached out to customer support, they acknowledged the poor quality and offered to redo the prints, but here’s the catch: they expected me to pay for shipping and handling again! Their shipping costs were already outrageously high, far more than the cost of the actual prints—and they refused to waive this fee despite the mistake being entirely theirs. A reputable company should stand behind its work and correct its mistakes without placing additional financial burden on the customer. Their unwillingness to do so speaks volumes about their customer service and business ethics. If you’re considering using Nations Photo Lab, beware of their lack of quality control and rigid policies. I will be sharing my experience across multiple review platforms and with the Better Business Bureau to ensure others don’t fall into the same trap. Save yourself the frustration—there are far better, more customer-friendly printing services out there. I certainly won’t be using Nations Photo Lab again.

The WORST customer service ever! I asked them why the cost of 4x6" photo before putting my order is 0.36 cents and after placing it is $2, etc. Instead of answering my question, that company started scamming my mailbox on a daily basis with their ads! I didn't subscribe for their shi...!!! And every time I asked them stop sending me their ads - they ignore my request. They also recommended me to install ROES app to avoid heavily cropping of all my pics. With ROES, my photos were cropped even more. What an ancient website! Is it so difficult for them to offer their customers no cropping choice directly from their site?!

I looked at several reviews by major tech blogs and they all consistently rated this as the best prints and print quality, turns out I should have looked a photography blogs instead. When I received the photos I was immediately disappointed. The paper quality was cheap and thin and the pictures were not cut squarely. It seemed like they manipulated the photos, the shadows were darkened, the photos were lifeless and flattened, the colors were muted, and the resolution seemed lowered. These pictures felt as if they were made in someones basement with a home printer. I would not buy from them again. I tried another company with the same pictures and was satisfied.

I bought a framed photo for my wife's birthday ten days ago. I didn't expect it to ship next day or anything, but I started to get nervous that it wouldn't arrive on time by day eight when it still hadn't shipped. I initiated an online chat and was told that it would "ship by tonight." It didn't. On Thursday I started another chat and was told the same thing - it would "ship by tonight." It didn't. On Friday I joined another chat, with the same rep I spoke to on Wednesday, and she said it would "ship by tonight." I expressed my concern because I've been told it will "ship by tonight" for three days in a row and the package hasn't shipped. No apology from the rep, just the same thing I've been hearing from them all week. Really frustrating experience and disappointing customer service.