Poor
440 reviews
National Geographic MagazineHonesty, pricing, process and quality scores appear once 5 customers have rated them.
National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
National Geographic Magazine (nationalgeographic.com) has 440 customer reviews on Rated Honest, with an average rating of 2.2 out of 5.
440 approved reviews, newest moderated first
Ricci
Posted
Awful! Payed for my monthly subscription to their Precious Rocks Gems and minerals magazine and received nothing, the contact number dose not work and now they are blocking e-mails.
Response from National Geographic Magazine· Apr 23, 2019
Hi Ricci, I am so sorry to hear of your negative experience. Please contact me directly with your subscriber number and I will resolve this issue for you immediately. My email address is [email protected] Thank you, Jodie, NGUK
Martin R.
Posted
Rang customer service 3 weeks ago as the second set of labels was missing from one of the issues. Promised they would post them out. Nothing............................ Looks like their about to fold anyway as the customer service number 0345 155 6396 is shut, and when you ring Data Base Factory (UK Company distributing the magazine you cant get through. National Geographic hang your head in shame
Response from National Geographic Magazine· Apr 5, 2019
Hi Martin, I am very sorry to hear of your negative experience, I want to investigate this for you and escalate the issue. Please can you contact me directly, my email address is [email protected] Thank you, Jodie
Alistair S.
Posted
I have subscribed to national geographic for over 4 years and loved them. However, in the last year they have gone completely down hill. Here are a list of the issues I've had with them 1. Never received a magazine for September or October. 2. Was told sorry, we'll extend subscription. But we can't replace as we're completely out of stock. 3. Magically found stock for September and sent that to me. 4. Told me had none of October in stock to send me but said I could buy back issues from them. So clearly a lie about stock 5. Another missing month, another extended subscription 6. Now again no issue tell them, they say oh you're subscription was suspended. (Never once told me this) 7. Say they re-instated it, but told I won't receive April of May's issue (why it will take 2 months to re-instate is beyond comprehension)
Response from National Geographic Magazine· Apr 2, 2019
Hi Alistair, I am very sorry to hear of your negative experience with your subscription recently. This is completely unacceptable and I would like to investigate this further for you to ensure that it does not happen in the future. Please can you contact me directly with your subscriber number and address details, my email address is [email protected] . Thank you Jodie, NGUK
Matt S.
Posted
How do you justify automatically renewing my annual subscription for the digital version, only for me to find all previous and new content is now essentially an unreadable PDF? After over 25 years a subscriber, I’m truly shocked and sad that such a good digital magazine has been reduced to this. I would strongly advise against anyone considering a subscription to the digital iPad version. If this is part of some bigger improvement, NG have a lot to answer for in terms of adequately communicating changes to subscribers. Abysmal.
Response from National Geographic Magazine· Apr 2, 2019
Hi Matt, Sorry to hear that you have been disappointed with the digital version of the magazine. We are constantly looking for ways to improve our digital offering and so I will relay the issues you are having to the relevant team. In the meantime, if there is anything I can do to help please contact me directly, my email address is [email protected] Thank you, Jodie, NGUK
Eddie C.
Posted
Absolutely terrible. I thought last year was a one-off but I have problems yet again after paying for a 12 month magazine subscription. I paid, the money is taken, yet no confirmation email as promised, impossible to get in touch properly with staff, and when do eventually respond they are very slow. And of course no actual magazine arrives. Can't believe such a large organisation can be so inefficient in 2019. Sort it out.
Response from National Geographic Magazine· Apr 2, 2019
Hi Eddie, Firstly, I'd like to apologise for the negative experience you have had with our subscription service. I understand how frustrating this must be. I will investigate this problem further for you and do my best to resolve the issues you are having. Please can you contact me directly with your subscriber account number (if you received one, you may not have if you did not receive a confirmation email) and your address details, my email address is [email protected]. Thank you, Jodie, NGUK
Becky M.
Posted
Difficulties with getting our magazines at our foreign address led to our becoming acquainted with Jodie. She has done a smashing job of seeing that things were set right. Cannot say enough about the wonderful, caring, attentive service we've been given as the details were ironed out. Good work National Geographic!!!
romina Z.
Posted
I paid for an annual subscription of national geographic kids and I have never received a copy! I sent email and I got just a General and useless answers. I asked for my money back and nobody replayed. That's just a fraud.
Response from National Geographic Magazine· Apr 2, 2019
Hi Romina, I am so sorry you've had such a negative experience with your subscription. Please can you contact me directly so I can investigate this issue further for you? My email address is [email protected] , please can you let me know your address details, subscriber account number and the date of when you subscribed? Thank you, Jodie, NGUK
N/A
Posted
Below a 1 Star Rating! It has been a year since my 'supposed' subscription and I received ONE initial magazine and another ONE from customer services. I have emailed everyone from the CEO to VP, I then got false promises and resolutions EVERY TIME. I am still waiting to receive my subscription. On principle - I will not back down on this.
Response from National Geographic Magazine· Apr 2, 2019
Hi there, I am so sorry to hear of the negative experience you have had with our subscription service. I will investigate this further for you and do my best to resolve this once and for all. Please can you contact me directly with your subscriber account number and address details, my email address is [email protected] Thank you, Jodie, NGUK
